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id 1367112271

i mad a withdraw with 600.19 eur at 7/3/2026 and i submit a conplain to support that i recueved 10.17 eur at my tevau card and i always every day check support to respond no respond

my payment query number №13958537

i want the remaining amount to credit at my 1xbet account 590.02 eur

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate your €600.19 winnings? Were they slots, live casino games, or sports betting?
• Could you please clarify the €10.17 transaction that was refunded to you—was this the original deposit you made before winning the €600.19?
• Have you contacted casino customer support to inquire about the status of your €600.19 withdrawal request? If so, what response did they provide?
• Have you completed the full KYC verification at this casino, or at least submitted identity documents for account verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

i play blackjack at evolution

10.17 eur is sent to my card and refund is bank considered any deposit to my card as a refund

i contact 1xbet many times and i opened a ticket at support from 7/3/2026 for about 3 monrhs and nothing happened

yes i submit my id ,my account was need documentation and i submit all documents and the account works properly and last photo as a proof i will send you photos of proof of all things

Thank you for your response.

Please could you send me your bank statements in PDF format covering the period from March up to today to veronika.f@casino.guru?

Before we contact the casino, we need to review your bank statements to verify whether the payment has been received or not.

Thank you in advance for your cooperation.

Dear omar111,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

i sent to your email screen video with transaction in banking app

Thank you for your response.

Unfortunately, I have only received one email from you so far, which was sent on 4 June, and it does not contain any PDF files or videos.

Could you please specify when exactly you sent the other email and from which email address it was sent? This will help me locate it and review the missing files.

Thank you for your cooperation.