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Dear Medbenmansour,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

• Has this been your very first deposit at this casino, please?
• Have you contacted your payment provider requesting to investigate the transaction?
• Could you please provide the timeframe for when the transaction appeared in your player's account?

Thank you for your understanding.

Best regards,

Katarina

Answers:

1️⃣ My first deposit was 600 DZD on 04/11/2025 (morning) – successful.

Later that day, I sent 200,000 DZD, but only 20,000 DZD appeared in my account.

After that, I tried 1,000 DZD, which was first rejected, then accepted after a payment inquiry.

2️⃣ I contacted BaridiMob and 1xBet.

BaridiMob confirmed the full 200,000 DZD transfer (Transaction ID 009375890554) to agent 00799999000707967025 on 04/11/2025 at 16:40:40.

1xBet confirmed receiving only 20,000 DZD.

3️⃣ The transfer was made at 16:40, and 20,000 DZD were credited to my 1xBet account at 16:56, just a few minutes later.

However, the remaining 180,000 DZD never appeared.

I have : payment receipt, BaridiMob screenshots, and video proof.

Hello Katarina,

Thank you for your time and for looking into my case.

I really hope this issue can be resolved soon because it has now been several days since my deposit, and I still haven’t received the remaining 180,000 DZD in my account.

I have contacted 1xBet support multiple times, provided all the necessary proofs — including the payment receipt, screenshots, and a video from BaridiMob — yet every time I receive the same automatic reply claiming that only 20,000 DZD was deposited successfully.

This situation has become extremely frustrating. It has already been more than four days without any real progress or response from 1xBet. I trusted their platform, but the lack of action and repeated generic replies make it very disappointing.

Please, I truly need your help to get this resolved as soon as possible. I’m willing to provide any extra proof if needed.

Thank you for your understanding and support.

Best regards,

M*******************

Message:

Hello,

It has now been 5 days with no update from 1xBet about my missing 180,000 DZD deposit.

I already sent all proofs (receipt, screenshots, video), but they keep ignoring the case and only send the same automatic reply about 20,000 DZD.

Please, remind 1xBet to respond — I’ve been waiting long enough.

Thank you,

M*******************

Dear Medbenmansour,

thank you for your reply.

Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

I want to clarify the full situation.

My deposit of 200,000 DZD was actually received correctly but in two parts:

20,000 DZD on November 4

180,000 DZD on November 13, after query №9517057 was officially resolved.

This confirms that the deposit was complete and the issue was closed.

After that, I used my account normally: I played, placed an accumulator bet (№72761489349), won the bet, and even made a successful 40,000 DZD withdrawal. Everything worked normally, showing that the deposit was valid.

However, shortly after receiving the remaining 180,000 DZD, more than 110,000 DZD of my balance + my winnings were suddenly blocked/reserved without any notification or new query.

Live support told me:

"Any money in your account will be blocked until we recover the mistakenly credited amount."

This is incorrect, because the deposit was already confirmed and resolved, and the total I received matches exactly what I sent.

Now almost 150,000 DZD is frozen with no explanation.

This is extremely frustrating and unprofessional.

I kindly request CasinoGuru to intervene urgently so I can recover my funds.

I will send the requested screenshot to your email as you asked. The image clearly shows that my account statement displays 0.00 DZD, confirming that all the reserved funds have been blocked from my balance.

Thank you.

Dear Medbenmansour

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Mirka (miroslava.d@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Katarina

Dear player,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite 1xBet Casino representative to join this conversation.

Dear 1xBet Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

Dear Medbenmansour,

As per the information from our Security Department, all the documents and information you have submitted have been forwarded for review as part of the ongoing investigation. At this stage, the Security team is carefully examining the materials you provided.

We kindly ask that you wait for their official response via email. As soon as the Security Department completes their review and provides an update, you will be notified immediately.

We appreciate your patience and understanding while the verification process is being conducted.

Kind regards,

1xBet Team

Dear 1xBet Casino,

We will be waiting for your update.

Thank you for your cooperation.

WARNING: 1xBet is a SCAM – They Are Stealing Your Money!

I want to warn everyone: 1xBet is a scam. Since November 4, my funds have been blocked. I have sent all requested documents—IDs, bank statements, transaction receipts, and videos from my bank app in Algeria—and tried to be fully cooperative, yet they keep delaying everything to illegally keep my money.

I have sent 41 messages to Security and dozens to Customer Support, but all I get are automatic replies. Their so-called advisors on the app are useless.

I am currently in France, cannot use my bank app until I return to Algeria, and traveling back is expensive, yet they continue to drag their feet.

1xBet is unprofessional, dishonest, and deliberately obstructs withdrawals to hold your money. Avoid them at all costs.

Dear Medbenmansour,

Since you are pursuing a complaint both here and on AskGamblers, and you have provided screenshots of responses from both our Security Department and another bookmaker, we would like to clarify the situation for the understanding of Casino Guru moderator Katarina.

Please note that our Security Department has not confirmed that your funds are available for withdrawal. From the screenshots you attached on AskGamblers, it is also evident that some of the responses you received were from LineBet, not from our company.

Your verification and payment investigation with us is still ongoing. The latest request from our Security Department was to provide a video showing your wallet’s deposit transactions up to the present time. All information must be fully and clearly visible, and the recording should be done using your phone’s camera.

We kindly ask you to follow these instructions and send the requested video directly to the Security Department at security-en@1xbet-team.com so that the investigation can proceed and your case can be resolved.

Thank you in advance for your cooperation.

Kind regards,

1xBet Team

Dear player,

Could you please confirm, if I understand it correctly, that BaridiMob app is used with AlgeriaPost account? Are there any other ways to access your bank account interface, like for example internet banking website?

Wouldn't it be possible to try using VPN to access it?

Thank you.

Dear Medbenmansour,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Mirka
Casino.Guru