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Subject: Account verification unanswered for over 72 hours — 1xbet

Hello,

I want to report a problem with the verification of my account at 1xbet (Account ID: [hidden by Casino Guru]).

I tried to upload a photo of my ID to complete the verification process, but I had trouble doing so. I've been in contact with the support team via email ever since. security-en@1xbet-team.com , resending the requested documentation on more than one occasion.

However, it has been over 72 hours since I received a real response from an agent. The email replies I receive seem automated, stating that "all assistance has already been provided" and that "future messages will be ignored," without anyone actually reviewing my case or documentation.

I also tried to resolve it through the platform's live chat, but I didn't get any solution or clear indication about the status of my verification.

I request that a support agent manually review my case and advise me on:

If my documentation was received correctly.

What specific requirement was not met (if it was rejected).

The specific steps to complete my account verification.

I await your response and would appreciate Casino Guru's mediation to expedite this process.

Thank you in advance.

Asunto: Verificación de cuenta sin respuesta durante más de 72 horas — 1xbet

Hola,

Quiero reportar un problema con la verificación de mi cuenta en 1xbet (ID de cuenta: [hidden by Casino Guru]).

Intenté subir la foto de mi DNI para completar el proceso de verificación, pero tuve problemas al hacerlo. Desde entonces he estado en contacto con el equipo de soporte a través del correo security-en@1xbet-team.com, reenviando la documentación solicitada en más de una ocasión.

Sin embargo, llevo más de 72 horas sin recibir una respuesta real de un agente. Las respuestas que recibo por correo parecen automáticas, indicando que "toda la asesoría ya fue brindada" y que "los próximos mensajes serán ignorados", sin que nadie revise mi caso ni mi documentación de forma efectiva.

También intenté resolverlo por el chat en vivo de la plataforma, pero no obtuve ninguna solución ni indicación clara sobre el estado de mi verificación.

Solicito que un agente de soporte revise mi caso de forma manual y me indique:

Si mi documentación fue recibida correctamente.

Qué requisito específico no se cumplió (si fue rechazada).

Los pasos concretos para completar la verificación de mi cuenta.

Quedo atento a una respuesta y agradecería la mediación de Casino Guru para agilizar este proceso.

Gracias de antemano.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. Please allow me to ask you a few questions to clarify the situation.

• Have you been able to upload your ID to your casino account, or are you still experiencing problems with the upload?
• Could you please send me a screenshot of the verification section of your account showing whether any documents are currently pending verification or whether no documents have been uploaded?
• Have you uploaded any other documents for the verification of your account apart from your ID?
• What types of games did you play to accumulate the winnings you are now trying to withdraw?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply and cooperation.

Best regards,

Veronika