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I'm having trouble withdrawing money using Visa. At first, the request is accepted but after a few hours, I receive an error and the money is refunded back to my account. Previously, I was able to withdraw normally but now, it's not happening at all.

Tengo problemas en retirar el dinero mediante visa, primero hago la solicitud y me la aceptan y después pasando una horas me sale error y me devuelven el dinero a mi cuenta. Anterior mente retiraba con normalidad pero ahora nada

Dear Ronal69,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1xBet Casino LAT.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you tried contacting casino support regarding the issue?
• Has the casino offered any explanation or solution to your withdrawal issue?
• Could you please advise if your account has been fully verified?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Yes, my account is all verified because I had previously made a withdrawal without any inconvenience.

And about the 1xbet support they are not working why they don't work for me

Si, mi cuenta está toda verificada por qué anteriormente ya había hecho retiro sin ningún inconveniente.

Y sobre el soporte de 1xbet no están en función por qué no me funcionan

Have you contacted the casino via the contact options found here? https://1xbet.lat/es/information/contacts

Could you please share any screenshots of your withdrawal attempts as they appear in the transaction history?

Dear Ronal69,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.