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I'm not receiving the code in my email to proceed with the withdrawal. The email is correct and I've made withdrawals before. However, this is not the first time that the code hasn't arrived

non mi arriva il codice nella mail per poter procedere al prelievo. La mail è giusta e ho prelevato altre volte . Però già mi era successo che non arrivava il codice

Dear 4q6jfjsxc4,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand the situation completely.

When was the last time you tried to proceed with your withdrawal?

Have you contacted customer support regarding the issue with the confirmation code? Could there be some technical issue the casino is facing right now? Would it be possible to ask customer support to approve your withdrawal manually?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear 4q6jfjsxc4,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.