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I have placed and deposited 10 k in inr and played casino and I turned them into 300k inr almost and i placed a withdrawal they askied for the verification and i have donr it as per the given instructions and they have blocked my account and now they are not replying to my messages and mails this is shitty and scamming site i have ever used

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1win Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello,

I’m truly sorry to hear about the issues you’re facing with your account. I understand how frustrating it is to have your account blocked after successfully turning your deposit of 10,000 INR into 300,000 INR, especially after following the verification instructions provided.

Your account has been blocked under clause 12.8 of our terms. For more details regarding this policy, you can refer to our website.

Show me one proof of that iam violating the rules provided by you with screenshots and other stuff u blocked my account because I can’t do anything this is a scam site bros anyone don’t play in this site

if your argument is correct then provide me the evidence and proof of violation

Thank you for providing me with the information 1win Casino representative. I've responded to you via email, asking for further clarification of the evidence.

Rajuvarma, I will keep you updated about any new developments. Thank you for your patience during this time!

Hello!

We are currently checking the additional points mentioned in your email. The case remains under review, and our specialists are clarifying the remaining details to provide you with a precise response.

We will return with an update as soon as the requested information is received.

Thanks for your reply.

I'll await your response regarding the details I requested.

Thanks in advance for your cooperation.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello!

We are currently checking the additional points mentioned in your email. The case remains under review, and our specialists are clarifying the remaining details to provide you with a precise response.

We will return with an update as soon as the requested information is received.

Dear casino representative,

Thanks for your reply.

Based on the allegations you voiced against the player, the evidence you provided in turn is insufficient. Please let me know if you are able to supply more details to support your stance, so we may act accordingly. If there is any particular reason you can't yet provide the evidence, please note that there have already been weeks since requesting additional evidence.

If there is not enough evidence, we believe you should consider paying the player instead.

Thanks in advance for your cooperation.

Dear Tomas,

The details regarding this case have been sent to your email.

Please check your inbox at your convenience.

Dear 1win Casino representative,

Thanks for providing me with the evidence.

Dear Rajuvarma,

The casino has provided me with evidence of opposite betting with another user in the network. As this constitutes a deliberately planned form of fraud and is against the spirit of fair gambling, we consider the steps the casino has taken to be justified, and we will subsequently reject your complaint. Thank you for your understanding.

Kind regards,

Tomas