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My account has been blocked

Dear Imthiyaz,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with 1win Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

I got mail from this mail from onewin and i am having 2 accounts in my name.

Hello!

Our security service has carried out a comprehensive and objective check regarding your game account  and, based on its results, we report the following.

At the same time, we inform you that in accordance with clause 9.7. Of the Site Usage Rules, the General Terms and Conditions section (hereinafter referred to as the Rules), if a bettor commits fraudulent actions against a betting company (multi-account, use of software to automate bets, play in arbitration situations, if the gaming account is not used to place bets, abuse of loyalty programs, etc.), the betting company reserves the right to prevent such fraudulent actions by canceling bets and closing the betting participant's gaming account.

Thus, in accordance with the violation of clause 9.7. game account  has been blocked and cannot be restored.

Please note that upon re-registration, your game account will be blocked without prior notice.

Best regards.

Hello Imthiyaz,

Can you please advise if you do own multiple accounts in the casino or if anybody else from your household owns one?

Hello Nick,

I only owns two accounts.

Dear Imthiyaz,

Unfortunately owning multiple accounts in the casino is against the casino terms and conditions and in such cases, the casino had every right to close them and void any remaining balance on them.

Please be sure to always have only 1 account in any online casino you register in. The complaint will be now closed as you breached their terms.

Regards,

Nick