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I requested a withdrawal of 1344 PEN and since July 20th, the money hasn't arrived. It appears in my history as credited. I sent my bank statement showing that I haven't received any deposit from 1win. I contacted support and they gave me ticket number SPP-1034195. I've been contacting support for over a month and I only receive the same response: "I have verified your case and the request is currently under review."

Please, if you could help me with my case, because sometimes I really feel like the money will never arrive in my account. I don't know what else to do. My 1win ID is 367604666

Solicite un retiro de 1344 Pen y desde el 20 de julio que lo solicite el dinero no llega , sale en el historial como acreditado , mande mi extracto bancario donde se visualiza que no e recibido ningun deposito de 1win , me contacte con el soporte y me dieron un ticket SPP-1034195 , desde hace mas de un mes que me contacto con el soporte y solo recibo la misma respuesta : "He verificado su caso y actualmente la solicitud se encuentra en revisión"

Porfavor si me podrían ayudar con mi caso que en verdad aveces siento que el dinero nunca llegara a mi cuenta , no se que mas hacer , mi id de 1win es 367604666

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Dear nando19,

Thank you very much for your update.

To help me better understand your case, could you please answer the following questions?

• Did you successfully withdraw funds from this casino before?
• Did you use any casino bonuses, or do you currently have any active bonus?
• Did you complete your KYC verification?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

Dear nando19,

Thank you very much for your clarification.

Could you please send me all relevant communication you have had with the casino regarding this withdrawal and the ongoing investigation, including any communication related to request SPP-1034195?

You can attach the screenshots directly here in the complaint thread or send them to my email at karla.m@casino.guru.

Thank you very much in advance for your cooperation.

Karla M.

Dear nando19,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru