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I requested a withdrawal of 1344 PEN and since July 20th, the money hasn't arrived. It appears in my history as credited. I sent my bank statement showing that I haven't received any deposit from 1win. I contacted support and they gave me ticket number SPP-1034195. I've been contacting support for over a month and I only receive the same response: "I have verified your case and the request is currently under review."

Please, if you could help me with my case, because sometimes I really feel like the money will never arrive in my account. I don't know what else to do. My 1win ID is 367604666

Solicite un retiro de 1344 Pen y desde el 20 de julio que lo solicite el dinero no llega , sale en el historial como acreditado , mande mi extracto bancario donde se visualiza que no e recibido ningun deposito de 1win , me contacte con el soporte y me dieron un ticket SPP-1034195 , desde hace mas de un mes que me contacto con el soporte y solo recibo la misma respuesta : "He verificado su caso y actualmente la solicitud se encuentra en revisión"

Porfavor si me podrían ayudar con mi caso que en verdad aveces siento que el dinero nunca llegara a mi cuenta , no se que mas hacer , mi id de 1win es 367604666

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Dear nando19,

Thank you very much for your update.

To help me better understand your case, could you please answer the following questions?

• Did you successfully withdraw funds from this casino before?
• Did you use any casino bonuses, or do you currently have any active bonus?
• Did you complete your KYC verification?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.