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Hello,

My name is Khalid, I have an issue with my 1win account, I haven’t been getting emails from my accounts. I tried making a withdraw but I’m not getting any OTP code in my mails.

Dear gfysone,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem.

Could you please confirm that verifying your email address seems to be the only obstacle standing between you and your winnings? Did you provide all the other relevant documents needed to complete the KYC (verification) process? Have you tried requesting manual e-mail verification?

I believe we will be able to help you resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Petronela,

Thank you for the reply, yes, I did submit all KYC requested from me and I haven’t actually done any manual email verification.

Do you receive any emails from the casino at all? Was your email address properly verified? Have you tried to communicate this issue with live chat operators?

Dear gfysone,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

sorry for the late reply, I decide to delete the account and creat another with a different mail.

I'm sure you are aware that each player is allowed to create one account only. I'm sorry but since you knowingly breached one of the fundamental rules of online casino we won't be able to assist you any further. I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.