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I won't even if you want to request the bonus because the company is unfortunately one of the worst I've ever seen, I'm just going to tell anyone to use their money in this company, we put real money, we get bonus and then if you want we have the right to use this bonus, the only support answer is, you only play with real money, so what's the point of the bonus? Bad company, bad support, don't spend money on it.

Não irei nem se quer requisitar o bonus porque a empresa infelizmente é uma das piores que já vi, venho apenas dizer para ninguém usar seu dinheiro nessa empresa, nós colocamos dinheiro real, ganhamos bonus e depois se quer temos direito de usar esse bonus, a unica resposta do suporte é , só se joga com dinheiro real, então do que adianta o bonus? pessima empresa, pessimo suporte, não gastem dinheiro com ela.

Dear jikafunn,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you please specify which exact bonus term you dislike? Have you played any of your deposited funds when you found out about the terms or the money is still untouched inside your casino account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

The thing is, your site is bad, you provide bonuses but we can't use them, I've never seen that in my life, having a bonus is just being able to use real money, don't buy anything on this personal site, it's not for nothing that it has the worst evaluation grade

A questão é que o site de vocês é ruim, vocês fornecem bônus mas não podemos usar, nunca vi isso na minha vida, ter um bônus é só poder usar dinheiro real, não comprem nada nesse site pessoal, não é atoa que tem a pior nota de avaliação

Dear jikafunn,

I’m sure you understand that I don’t work for 1win Casino, but as one of the Casino.Guru independent employees and professionals I’m trying to help you to resolve your problem.

Could you please advise which exact bonus you have tried to redeem without being successful?

Dear jikafunn,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.