1RedBet Casino - Pelaajan bonus on takavarikoitu.

I was playing and suddenly my balance dropped abruptly. I checked and it said the bonus was canceled; they couldn't give me an explanation. The same thing happened earlier with 417460; I checked the terms and conditions and it doesn't say anything about it. Only if I run out of money...

Only

Me encontrabaja jugando y de repente mi saldo baja abruptamente, reviso y dice que el bono fue cancelado, no me saben dar explicaciones. Me paso lo mismo mas temprano, con 417460, reviso las condiciones y no dice nada al respecto. SOlo si me quedo sin sabdo

Solo

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1RedBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• How far along were you with wagering the bonus on both occasions?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Could you please share the details regarding both offers you activated?
• Was there any balance left on your account after the bonuses were canceled?
• Could you please share with me your communication with the casino when you contacted them regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas