1Red Casino - Pelaajien kotiutukset ovat viivästyneet ja hylätty.

Good morning, everyone. I have a problem. I'm from Chile, and several days ago I opened an account with 1redbet (which, by the way, doesn't appear in the casino list, but 1red does appear with the same logo, so that's why I chose it). I made two deposits and started playing. I verified my account, and everything is in order with my documents. After playing for several days, I started winning. Then, when I tried to make withdrawals, they were all rejected. I read the terms and conditions regarding withdrawal limits, and I made withdrawals up to the daily limit and even lower, but they were all rejected. I've tried to withdraw five times, and they were all rejected. The last one I tried was approved, but minutes later I received an email saying there was a technical error, and it was rejected again. I would appreciate your help with this issue to find a solution because the support chat and emails haven't provided any help. They just tell me to try again after each rejection and to contact support again if I'm rejected again. This is how they've treated me during these five rejected withdrawal attempts. Thank you in advance, I hope you can help me

Buenos días a la comunidad. Tengo un problema. Soy de Chile y hace varios días abrí una cuenta en 1redbet (que por cierto no aparece en la lista de casino pero aparece 1red con el mismo logo y por eso lo elegí). Hice dos depósitos y empecé a jugar. Verifique mi cuenta, está todo bien con los documentos. Jugando varios días empecé a ganar. Luego de esto intento realizar retiros y todos me los rechazan, leí términos y condiciones sobre los montos límites de retiros, hago los retiros por ese monto límite diario y hasta por menos y todos los rechazan. He intentado retirar 5 veces y todos rechazados. El último que hice me lo aprobaron, y a los minutos me llegó un correo de que hubo una falla técnica y me lo volvieron a rechazar. Por favor quisiera ayuda con este tema de parte de ustedes para encontrar una solución porque por el chat y correos de soporte no me dan solución, solo me dicen que intente de nuevo en cada rechazo y que si me rechazan nuevamente vuelva a hablar con soporte, y así me han tenido durante los 5 rechazos de intento de retiro. Agradecido de antemano espero puedan ayudarme

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1Red Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please share a screenshot showing that your account is verified?
• Did the casino comment on the fact that even payout requests that are below the daily payout limit are being rejected?
• Have you achieved your winnings with the help of a bonus?
• Have you made sure there is no active bonus currently on your account?
• Share your responses privately to my email at tomas@casino.guru, or publicly here.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Good morning. Regarding the rejections, the support chat told me that the payments are processed by an external company and that they can't do anything about it (this already seems suspicious to me). They always tell me to wait a while and try again, but I only receive rejection after rejection.

I haven't been able to win with bonuses. Whenever I play at an online casino, I always do so without bonuses to avoid rollover restrictions when withdrawing money, so I don't have any active bonuses in my account. The only solution is to wait a while and keep trying to make withdrawals, and if they reject them again, contact their support chat. It's become a never-ending cycle. I've attached a screenshot of my verified account.

Hola buenos días, sobre los rechazos, el chat de soporte me ha comentado que los pagos los hace una compañía externa y que ellos no pueden hacer nada con ese (ya aquí me huele mal la cosa). Siempre me dicen que espere un rato y vuelva a intentarlo pero solo recibo rechazos y rechazos.

No he conseguido mis ganancias con bonos, siempre que entró a jugar a un casino online lo hago sin bonos para no tener restricciones de rollover al momento de retirar dinero, por lo que no tengo ningún bono activo en mi cuenta. La única solución es que espere un momento y que siga intentando hacer retiros y que si me lo vuelven a rechazar vuelva a hablarles al chat de soporte. Se ha vuelto un ciclo que no termina. Les dejo la captura de mi cuenta verificada

[Update] Support is no longer responding to my emails. When I go to the support chat, they put me in a long queue, and when it's finally my turn, even though I'm first in line, it just keeps loading. None of the supposed support specialists ever appear; it's stuck in an endless loop. I've already given up on the money. I deposited $100 and had reached $1,000 playing Blackjack, but it's better to just write it off. That way, I can get rid of the desperation and worry. Please, if you're from Chile or Argentina, don't deposit at this casino. I spent over a week having a terrible time waiting for something that never arrived. And the worst part is that Ezequiel Lavezzi is the face of these scammers.

[Actualización] Ya el soporte no responde mis correos, entro al chat de soporte y me ponen a hacer la fila de muchos minutos y cuando viene mi turno que estoy de primero en la fila ahí queda cargando, nunca aparece alguno de los supuestos especialistas en soporte, queda cargando en un bucle infinito. Ya di por perdido el dinero, deposite 100 dólares y había llegado a 1000 jugando BlackJack pero mejor darlos por perdido. Así me quito el desespero y la preocupación de encima. Por favor si eres de Chile o Argentina no deposites a este casino, estuve más de una semana pasando malos ratos y esperando algo que nunca llegó. Y lo peor de todo es que Ezequiel Lavezzi es imagen de esos estafadores.

Thanks for your patience.

Could you please clarify whether there is any balance on your account, still?

Is our assistance required?

Please let me know.

No, there's no balance left in my account. I lost it on purpose because they stopped responding to me, and you never gave me a straight answer. If anyone reads this, please don't deposit a single cent at this casino. They'll wear you down and in the end, they never pay anything out. I tried to withdraw more than 20 times, and every single withdrawal was rejected, even though my account was verified... they just kept making excuses.

No, ya no hay saldo en mi cuenta, perdí a propósito porque ya ni me respondían y ustedes nunca dieron una respuesta concreta. Si alguien lee esto, por favor no depositen ni un centavo en este casino, te hacen cansar y al final nunca pagan nada, más de 20 veces intenté retirar y todos los retiros me los rechazaron aún teniendo cuenta verificada... solo ponían excusas.

Thanks for your reply.

Since you have played your winnings, I’m afraid there is not much we can do for you. Please note that we may only pursue delayed payment cases if there is a balance remaining on your account.

Due to the aforementioned reasons, we will now proceed to close this complaint. Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.

Please remember that you are welcome to contact us again if you run into any problems with this or any other casino in the future. Whether it is a question, a concern, or a new issue that needs to be looked into, our team is here and ready to support you.