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I made a deposit to my personally assigned btc address. This has been confirmed on the blockchain and was from a non custodial wallet so there is no 3rd party. Customer service is just an auto generated response, they refuse to give me any details about my case. This all started 4 days ago. Bellow is the confirmed transaction.

https://mempool.cakewallet.com/tx/f4854fa753e9689bb76b20328f4a60657293a96e019be79bf681257913a8d2d9

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing.

I have checked the screenshot you uploaded with your complaint, and this is what I found:

• Are you aware of the fact that you deposited less than the minimum allowed amount?
• Have you made any successful deposits into the casino before?
• Have you contacted customer support to ask about the status of your deposit and if it can be traced?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Yes I realise that now. I'm asking customer service daily and get nothing but generic responses they may even be AI generated. It's now been 8 days.

Please forward me all the communication between you and the casino customer support regarding the missing deposit at veronika.f@casino.guru, or post screenshots here. Thank you for your patience and cooperation.

Dear Mulligan19,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru