1Red Casino - Pelaajalla on nostoviiveitä.

Company keeps asking for the same verification documents which I have sent over multiple times. My withdrawal of £350 keeps being declined. When I contact cusot

er support they are requesting proof of 1 of the payments however I have already sent this over by email and submitted online. All reviews online indicate people are have the exact same problems and this is a total scam.

Dear fvh92ydtmz,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with the repeated requests for verification documents. To better assist you and understand your situation, could you please provide some additional details? Here are a few questions that would help us:

• What specific verification documents have you submitted, and how many times have you sent them?
• Have you received any confirmation from the casino regarding the receipt of your documents?
• Does your proof of deposit contain all the information necessary for verification, including your personal details and transaction details?
• Could you provide details about the payment proof they are requesting and what method of payment you used for your transactions?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Hi Veronica,

inhave submitted the following documents all of which have been refused.

• clear photo of my UK driving licence
• Clear photo of recent council tax bill
• Clear photo of recent phone bill
• bank statement
• screenshots of all transactions with date
• screenshot of bank account overview showing transactions

I used my Nationwide debit card to make the deposits.

each and every time they decline ALL documents and request I submit proof of a £50 deposit I made (which I’ve already done!). All documents are declined and I am still unable to make a withdrawal. They then requested that I submit transaction screenshots with the time it was made - my bank (along with every other bank) does not provide a detail of the time a transaction was made, merely just the date because that’s all that is required.

please refer to other reviews online - all other users are having the exact same issue. This has cost me time and money and I would appreciate any help to resolve the matter ASAP so I can receive the money I’m owed.

Hi Veronica,

the company is now lying to me saying that they are unable to view my documents - even though they would need to have viewed them to know they don’t display the time of the transaction. I have now contacted my bank who have also confirmed they do not provide statements with the time of the transaction on. They are refusing to help in any way and won’t release the funds to my account.

Any help with this matter would be much appreciated as I need the funds back in my account as soon as possible.

I have also reported the company to my bank and Action Fraud as a scam.

Please forward me all the communication between you and the casino customer support regarding the problems with the verification of your account at veronika.f@casino.guru. Also, kindly send me the documents you sent to the casino most recently for verification. Thank you for your patience and cooperation.

Dear fvh92ydtmz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I sent an email with supporting documents to veronika.f@casino.guru on 8/4

Thank you for your response.

Could you please forward me the documents you sent to the casino to confirm the payment you made on 2025-04-01 18:18:22 UTC / 50 GBP?

Dear fvh92ydtmz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.