1Bet Casino - Pelaajan kotiutuspyyntö on viivästynyt ja nyt hylätty.

I registered with 1Bet. By chance, I won €4300 in the live casino (I deposited €100). Naturally, I wanted to withdraw my winnings. I completed the standard verification process. I initiated the withdrawal on November 9th, 2025. On November 10th, 2025, I received an email requesting proof of bank transfer. I sent this immediately. On November 10th, 2025, I received a reply requesting a photo of my ID card. I provided this immediately as well. Today is November 12th, 2025, and I haven't received any further response to my ID card request. My payment is still pending. After reading all the reviews, I'm understandably concerned. They don't seem to reply to emails. My advice is not to cancel the withdrawal. 1Bet seems to be counting on this. I have already found a lawyer who has successfully worked against 1Bet several times (for a commission). However, I hope I won't need him.

Update: My payment request was rejected. I'm supposed to submit certified proof of my ID.

what now ?

Ich hab mich bei 1Bet angemeldet. Per Zufall habe ich im LiveCasino 4300€ gewonnen(100€ eingezahlt). Nun wollte ich meinen Gewinn natürlich auszahlen. Ich habe die normale Verifikationen durchlaufen. Die Auszahlung habe ich am 09.11.2025 getätigt. Ich bekam nun am 10.11.2025 eine E-Mail. Man möchte einen Nachweis der Bank. Diesen habe ich sofort geschickt. Am 10.11.2025 bekam ich direkt eine Antwort. Man möchte nun ein Foto mit der ID Card in der Hand. Auch dieses erledigte ich sofort. Heute ist der 12.11.2025 und ich habe keine weitere Antwort auf meine gesendete ID Card erhalten. Meine Zahlung ist weiterhin im Modus „ausstehend". Ich bin natürlich nach den ganzen Bewertungen verunsichert. Man bekommt auch keine Antwort auf gesendete E-Mails. Ich kann nur den Tipp geben die Auszahlung nicht abzubrechen. Darauf wird von 1Bet anscheinend spekuliert. Ich habe nun bereits einen Anwalt gefunden, welcher mehrmals erfolgreich gegen 1Bet gearbeitet hat (gegen Provision). Ich hoffe jedoch, dass ich diesen nicht benötige. 

update: meine Auszahlung wurde abgelehnt. Ich soll ein beglaubigten Nachweis über meine ID einreichen .

was nun ?

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m truly sorry to hear about the difficulties you’re experiencing.

Please understand that KYC (Know Your Customer) verification is an important and mandatory process designed to ensure the security of both players and the casino. Since online casinos cannot verify identities in person, this is the only reliable way to confirm that the account and funds belong to the rightful owner. Licensed and reputable casinos treat this step with great care, and although it can sometimes take a few working days to complete, it is carried out to protect players and prevent any misuse of their accounts.

Please note that casinos are also entitled to request additional documents if needed. We therefore recommend complying with the request for a notarized ID and providing it to the casino as soon as possible.

To better understand your situation and move the process forward, could you please provide the following details:

• Have all the documents you provided so far been approved during KYC?
• What live casino games have you played at this casino?
• Has the casino indicated whether any additional documents will be required after you provide the notarized ID?
• Are there currently any documents in your account pending verification?

I truly hope we will be able to help you resolve this matter as quickly as possible. Thank you in advance for your reply and cooperation.

Best regards,

Veronika

Dear YMYM,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru