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Hi everyone, I'm having a discussion with the casino. On August 18th I deposited 75 euros with Postepay. The fact is that it says it was a failure on my gaming account but paid on Postepay. After a few days they credited the 75 back to my gaming account after providing proof that they had been deducted. A couple of days ago (September 8th) I won 450 euros and requested a withdrawal. They took 75 euros off me and told me why their system shows that I hadn't deposited the 75 euros on August 18th. I feel like the casino is cheating me and I sent the proof back to them again today. Help me, thanks.

Ciao a tutti, ho in atto un dibattito con il casinò.. il 18 di agosto ho versato con Postepay 75 euro.. fatto sta che mi dà fallito sul conto gioco ma pagato su Postepay.. dopo qualche giorno mi riaccreditano questi 75 sul conto gioco dopo aver fornito la prova che sono stati scalati.. un paio di giorni fa invece (8 settembre) faccio una vincita di 450 euro e richiedo prelievo.. mi tolgono 75 euro e mi dicono perché a loro sistema risulta che non avevo versato al 18 agosto i 75 euro.. mi sento presa in giro dal casinò a cui oggi ho rinviato ancora le prove... Aiutatemi grazie

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Dear Star22,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Could you please provide the following:

• A bank/Postepay statement covering August 18 and the following days, showing the €75 transaction and confirming that the amount was not subsequently returned or refunded.
• Any communication in which the casino confirmed that the €75 was credited to your gaming account after you initially reported the missing deposit.

You can send the information to my email at attila.g@casino.guru, or you can attach screenshots here.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila