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I have sent documents. They have been approved. But when I make withdrawals, the process itself does not work and the support does not respond. Sent video clips to support (have tried to log in via several browsers but get the same results. It is not possible to make withdrawals) and asked them to fix this but do not get a sensible answer.

Jag har skickat handlingar. De har blivit godkända. Men när jag gör uttag funkar inte själva processen och supporten svara inte. Skickat video klipp till supporten ( har försökt att logga in via flertal webbläsare men får samma resultat. Det går inte göra uttag) och begärd att dem ska åtgärda detta men får inte något vettigt svar.

Dear Sayhus,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?

Additionally, if there is any other relevant communication between you and the casino, please, forward it to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Sayhus,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.