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I won €3300 and the casino is refusing to pay out. They're stalling me without giving a reason. My account is fully verified. I've fulfilled and wagered all the bonus conditions. I contacted customer service by email and haven't received a response. Only the live chat responds, and there I only get standard replies.

Ich habe 3300€ gewonnen und das Casino verweigert die Auszahlung. Ich werde hingehalten ohne Begründung. Mein Konto ist komplett verifiziert. Ich habe alle Bonusbedingungen erfüllt und umgesetzt. Ich habe den Kundenservice per Mail kontaktiert und keine Rückmeldung erhalten. Nur der Live Chat reagiert, dort erhalte ich Standardmäßige Antworten.

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Dear LayaH81,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Have you accumulated your winnings with or without an active bonus?
• Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean