Suprabets Casino - Pelaajan voitot on takavarikoitu.

Good day,

the casino just pocketed my winnings.

The whole thing was justified with bonus abuse, but I didn't use a bonus.

Please help me get my money.

I have attached relevant screenshots.

Guten Tag,

das Casino hat einfach meine Gewinne eingestrichen.

Begründet wurde das Ganze mit Bonus Abuse, dabei habe ich keinen Bonus genutzt.

Bitte helfen Sie mir an mein Geld zu kommen.

Entsprechende Screenshots habe ich angehangen.

Dear BetMoe,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving this issue, but, before we do so, could you please forward your bonus and deposit histories, along with any relevant communication, to petronela.k@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello,

Thank you for your help, I have just sent the email.

Hallo,

danke für Ihre Hilfe, ich habe die Email soeben geschcikt.

Thank you, BetMoe, for your email. Do I understand correctly that you played sports betting only?

Dear BetMoe,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes, only sports betting.

Ja, nur Sportwetten.

Thank you very much, BetMoe, for your reply. Since you have confirmed that the issue is purely related to sports betting, I’m afraid we won’t be able to help you.

I’m truly sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. As I mentioned earlier, since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint in the end. I really wish I were of more help.