RoboCat Casino - Pelaajan voitot on takavarikoitu.

Deposit 20 euros with a 100% deposit bonus, I played a game and it raised me to 400 euros. I played up to 350 and I say not to play anymore so I don't lose everything.

I requested a bonus cancellation since I know I will lose an amount of 20 to 100 euros. But no, they canceled the entire amount and didn't even leave me the 20 that I deposited. I asked the chat for clarification, they threw me out and blocked me in the chat.

I want to do it. I want to withdraw at least 150 euros and then block the account. They are scammers

Εβαλά 20 ευρώ με μπόνους καταθεσης 100% έπαιξα ενα παιχνίδι και με ανέβασε 400 ευρώ. Έπαιξα μέχρι τα 350 και λέω να μην παίξω άλλο να μην τα χάσω όλα

Ζήτησα ακύρωση μπόνους μια και ξέρω ότι θα χάσω ένα ποσό απο 20 έως 100 ευρώ. Αλλά όχι μου μηδενισαν όλο το ποσό και δεν μου άφησαν ούτε τα 20 που εκανα κατάθεση. Ζήτησα από το τσατ διευκρίνηση με πέταξαν έξω και με μπλόκαραν στο τσατ.

Εγώ θέλω να κάνω. Ία ανάληψη έστω 150 ευρώ και μετά να μπλοκάρω το λογαριασμό. Ειναι απατεωνες

Hello,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with RoboCat Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Have you talked to a casino support about the cancelation of your bonus, please?
• Has there been any notification indicating a potential loss of balance upon bonus cancellation?
• Are you familiar with the following rule, found in casino terms and conditions:

7.13 Customers attempting to withdraw funds before the wagering requirements are met will have their bonus balance and all winnings derived therefrom voided.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Mrs. Katerina, good morning.

1The support I spoke to said they would look into it and I waited and I didn't get any response, they just ended the conversation.

2 I actually received such a notice but I didn't expect to lose all my money. They didn't even leave me the 20 euros I initially deposited.

They took everything from me. In many companies such as Malina Casino and Vegasino I have taken the same actions which also showed me the same message but they took away what was related to the bonus, that is 20 to 40 euros. Not the whole amount, so I proceeded normally to cancel the bonus.

Let them bring it back to where I left it so I can continue.

3 I only knew that I would lose an amount like in other companies.

not all.

Κυρια Κατερίνα καλημέρα

1Με την υποστήριξη που μίλησα ειπαν θα το κοιτάξουν να περιμένω και δεν πήρα καμία απάντηση απλά έκλεισαν την συνομιλία.

2 μάλιστα πήρα μια τέτοια ειδοποίηση αλλά δεν περίμενα να χάσω ολα τα χρήματα δεν μου άφησαν ούτε τα 20 ευρώ που εβαλα αρ,ικα σαν κατάθεση.

Μου τα πήραν όλα. Σε πολλές εταιρίες οπως το malina casino και το vegasino έχω προβεί στις ίδιες ενέργειες που επίσης μου εμφανιζε το ίδιο μήνυμα αλλά μου αφαιρουσαν ότι αναλογούσε στο μπόνους 20 με 40 ευρώ δηλαδή. Όχι όλο το ποσό για αυτό προχώρησα κανονικά στην ακύρωση μπόνους.

Έστω να μου το επαναφέρουν εκεί που το αφησα ωστε να το συνεχίσω.

3 γνώριζα μόνο ότι θα χάσω ένα ποσό οπως σε αλλες εταιρίες.

όχι όλα.

Hello,

thank you for your reply.

Could you please forward all communications you have had with this casino to [email protected]. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

I would like to inform you that after I requested to be deleted from my profile, I was given a credit of 20 euros to sit down.

Of course, no, I'm not satisfied and so I'm not going to play there again.

Θα ήθελα να σας ενημερώσω ότι αφού ζήτησα να με διαγράψουν από το προφίλ μου πίστωσην 20 ευρώ για να κάτσω

Βέβαια όχι δεν είμαι οικανοποιημενος και έτσι δεν πρόκειται να ξανά παίξω εκεί.

Hello,

thank you for your message and update.

After a careful review of your complaint and supporting information, we have concluded that the casino acted in accordance with its stated terms and conditions.

Please be aware that accepting a casino bonus signifies your agreement to the promotion's terms and conditions. As previously mentioned, the casino's policy clearly states that canceling a bonus will result in the forfeiture of any associated winnings. This is a common industry practice, and players are required to complete the wagering requirements if they wish to withdraw bonus-related winnings. The casino's offer to return your initial deposit should be viewed as a gesture of goodwill.

This complaint will now be closed.

Please accept our apologies that we could not provide more assistance.

We encourage you to contact us should you encounter any unfair treatment from this or any other online casino.

All the best,

Katarina