Palms Bet Casino - Pelaajalla on määrittelemätön ongelma.

During the game I was lucky to get a mystery worth BGN 159. Just before the mystery fell, my balance was not BGN 39. The casino paid me only 101 (98 mysteries and 2 for the spin during the mystery. I have a clear screenshot that shows everything. The casino explains to me that the balance and the mystery together make 159 BGN. And I asked them 100 times 101 + 39 how much is ? No answer.

По време на игра имах късмета да падне мистерия на стойност 159лв. Точно преди падането на мистерията балансът ми не 39лв. Казиното ми изплати само 101(98 мистерия и 2 за врътката по време на мистерията. Имам ясен screenshot ,който показва всичко. От казиното ми обясняват ,че балансът и мистерията ми заедно правят 159лв. И аз 100 пъти ги питах 101+39 колко е? Няма отговор.

Hello Teodor,

Thank you very much for submitting a complaint and I'm sorry to hear about your issue with Palms Bet Casino. Allow me to ask you a few more question before we would move forward as it is not entirely clear for me what is the issue.

Is your complaint that you have received more than you should have? Was your balance before the bet 39 BGN? Were you supposed to receive more or less mystery reward?

Please forward any additional screenshots and relevant proof to nikolas.b@casino.guru.

Regards,

Nick

Yes, I should have received BGN 159. profit from mystery. And I received BGN 98.

The casino explained to me that BGN 159 is the final amount together with my balance before the mystery. They confirmed that just before the mystery fell, my balance was BGN 39. The mystery allowed me to double-tap the coffins. The total profit is 159. Together with the last spin there are 101, Emmy 101 +39 is not 159. And after the fall of the mystery I had 140. What do 159 think? 159 is the net profit that must be paid to me. 57lv. remain unpaid.

Да ,трябваше да получа 159лв. печалба от мистерия. А аз получих 98лв.

От казиното ми обясниха ,че 159лв е финалната сума заедно с балансът ми преди мистерията. Те потвърдиха ,че точно преди падането на мистерията балансът ми е бил 39лв. Мистерията ми даде възможност за двойно натискане на ковчежетата. Общата печалба е 159. Заедно с последната врътка са 101 ,Еми 101 +39 не е 159. А и след падането на мистерията имах наличност 140. Как го смятат 159? 159 е чистата печалба ,която трябва да ми се изплати. 57лв. остават неизплатени.

Hello Teodor,

Do you have access to your betting history in the casino? If yes, could you please send it to nikolas.b@casino.guru?

Looking forward to your answer.

Dear Teodor,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

Regards,

Nick

The complaint will be now rejected for the above mentioned reason.