MyStake Casino - Pelaajan talletusta ei ole koskaan hyvitetty hänen tililleen.

I made a deposit on the mystake website, the money was soon withdrawn from my bank account but it never reached my mystake account, I would like to know why

Hice un ingreso en la web de mystake, el dinero pronto se retiró de mi cuenta bancaria pero nunca llego a mi cuenta de mystake, me gustaría saber a qué se debe

Dear davidya4,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

Dear davidya4,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.