Quickwinin kotiuttaminen epäonnistui

Good morning, I've been trying to make a withdrawal for a month, and my money always comes back to real money, I've used card withdrawal and transfer and no solution, what can I do.

Buenos dias, llevo un mes intentando realizar una retirada, y mi dinero siempre vuelve a daldo real, he utilizado retirada con targeta y transferencia y sin solucion, que puedo hacer.

Hello. I checked your complaint briefly, and I found this rather interesting:

"I know that my account does not need verification." May I know how so?

Honestly, I would expect that missing verification could probably block the withdrawal. The printscreen you provided may not be correct at all, because it also said "status unverified".

This is just a suggestion to me it seems weird, hence, I would prefer to be sure about the verification.

Have you asked the support or chat, perhaps?

I aim to help you out because I'm interested in this.

Good afternoon,

In my case it is not necessary

Buenas tardes,

En mi caso no es necesario

As I said, this is not a 100% assurance to me. One reason is that his info contains a question mark instead of let's say a green thick or the word "approved".

But, it is not my place to assume now. I hope you're correct. I would personally ask the support. 🙂

I surely hope, the whole issue will be solved soon!

Well I did, and they guarantee that this is not the problem, I don't know how I can do it anymore

Pues lo hice, y me garantizan que ese no es el problema, no se como puedo hacerlo ya

I see - thank you for updating me. So, what is the real issue behind this situation, I wonder?

Try to be patient, please, I'm beginning to think we will need the casino's feedback on this. Such a situation usually takes some time to escalate further.

Thank you

Gracias

As far as I can see, we should get to the next stage of the complaint in less than two days. If I may guess, your complaint will be transferred to the specialist - this is a good thing, don't worry.

It just takes a bit of patience.

If you struggle or need anything, feel free to ask here - ok?🙏

I am in the same situation as you made my frist on the 10 of October it was cancelled on the 16th of October had to verify my account which is done and accepted. Made my second one onto the 17th of October which was cancelled on the 22nd October after and hour or to trying to get answer live chat was told to make bank transfer still no word

Oh, that's not good.

If I may remind you of venuasiana's complaint, it was closed as unresolved, but only because the player suddenly stopped responding. From my experience, this usually happens when the problem is solved without our intervention.

The way I see it, it has been 14 full days for you; hence, submitting a free complaint might help.

This guide should help you with the basics.

Are you interested in such a step?

Good evening... so I made a deposit of 10 euros and won 30 euros in the crab bonus... after the normal turnover of the bonus amount required by the company, I managed to win 4 thousand... I made a withdrawal request of 500 euros and the next day today etc. they blocked my withdrawal and zeroed out my account...also they don't answer email or live chat....stay away from scammers

Καλησπερα...λοιπον εκανα μια καταθεση 10 ευρω και κερδισα στο μπονους crab 30ευρω....μετα το κανονικο τζιραρισμα του ποσου μπονους που απαιτουσε η εταιρεια εφτασα να κερδιζω 4 χιλιαρικα...εκανα αιτημα αναληψης 500 ευρω και την επομενη μερα σημερα δλδ μου αλυρωσανε την αναληψη και μηδενισανε το λογαριασμο μου...επισης δεν απαντπυν στο email ουτε στην ζωντανη συνομιλια....μακρια απο τους απατεωνες

Good day to you!

Are you saying that the account has been closed without prior notice and that your active balance has been voided?

Without any kind of explanation?

It seems like the casino did its best to deal with you immediately. Yet the lack of explanation worries me.

Anyway, what was your last conversation with the casino about, please? Any issues?

I'd love to know why this happened.

Good evening...my account has not been closed...I made a deposit of 10 euros and won 30 euros in the crab bonus...after many sessions and while the required turnover of the bonus I had received had ended, I had the actual balance in my account of 4,000 euros... I made a withdrawal request of 500 euros as the casino recommends as the maximum daily withdrawal amount and my withdrawal was immediately canceled while at the same time my balance was reduced to zero under the pretext that the money we are entitled to according to the casino's terms and conditions is 5 times over what's the bonus, i.e. 150 euros..in a conversation with the casino they said that whatever money I win is not important and I can only get 150 euros...while I have deposited my money and I have fulfilled all my requirements, they reset my account that's how I want it... they never responded to an email I've sent... the conclusions are yours

Καλησπερα σας...δεν εχει κλεισει ο λογαριασμος μου...εκανα καταθεση 10 ευρω και κερδισα στο μπονους crab 30 ευρω...κατοπιν πολλων συνεδριων και ενω ειχε τελειωσει ο απαιτουμενος τζιρος του μπονους που ειχα λαβει ειχα στο λογαριασμο μου το πραγματικο υπολοιπο των 4.000 ευρω...εκανα αιτημα αναληψης 500 ευρω οπως προζει το καζινο σαν μεγιστο ποσο αναληψης ημηρεσιως και αμεσως ακυρωθηκε η αναληψη μου ενω ταυτοχρονα μηδενιστηκε το υπολοιπο μου με προσχημα οτι τα χρηματα που δικαιουμε συμφωνα με τους ορους του καζινου ειναι 5 φορες επι του ποαου μπονους δηλαδη 150 ευρω..σε συνομιλια με το καζινο μου δηλωσανε οτι οσα χρηματα και να κερδισω δεν εχει σημασια και μπορω να παρω μονο 150 ευρω...ενω εχω κανει καταθεση χρηματα μου και εχω εκπληρωσει ολες τις προυποθεσεις μου μηδενισανε το λογαριασμο με το ετσι θελω...σε email που τπυς εχω στειλει δεν απαντησανε ποτε...τα συμπερασματα δικα σας

Geia sou. I do understand the casinos point here, actually. The maximum withdrawal from the bonus should be stated in its terms, always. Have you read those before playing with this bonus? What I don't understand here, is, why your balance was reduced to zero, though?🤔 Your balance should be 150, as that is the maximum withdrawal. Are you able to check in your account, whether they put the 150 there, please? Let us know abot any news regarding this issue.

Hi...first of all I didn't play only the bonus money, I also played my own money which I deposited...that is, I made a deposit of 10 euros and got a bonus of 30...so a quarter of the money I bet is mine...so it should also be the money I won.. that is, out of the 4 thousand, 1 thousand should be mine... there are no such terms anywhere.. to give you an example if I made a deposit of 200 euros and won a 30 euro bonus can I withdraw up to 150 euros???..shit

Γεια...πρωτον δεν επαιξα μονο τα χρηματα του μπονους επαιξα και δικα μου χρηματα τα οποια κατεθεσα...δηλαδη εκανα καταθεση 10 ευρω και πηρα μπονους 30...οποτε το ενα τεταρτο των χρηματων που στοιχηματισα ειναι δικα μου...ετσι θα επρεπε να ειναι και τα χρηματα που κερδισα..δηλαδη απο τα 4 χιλιαρικα το 1 χιλιαρικο να ειναι δικο μου...δεν υπαρχουν πουθενα αυτοι οι οροι..να σου φερω ενα παραδειγμα αν εγω εκανα καταθεση 200 ευρω και κερδιζα 30 ευρω μπονους μπορω να κανω αναληψη μεχρι 150 ευρω???..κοροιδιααα

Sorry, but I do not think that this is how it works, actually.🤷‍♀️ Every casino has their own bonus terms where they need to state what is the maximum withdrawal from that bonus. After it is only up to you, if you agree to take that bonus and follow those terms of it, or if you decide that it is not good enough, let's say. We always recommend to read the terms beforehand to prevent any future issues.

I'm sorry for those of you who think it works like this...whatever you win you get 150...you're really funny...

Εγω λυπαμαι για εσας που νομιζετε οτι λειτουργει ετσι...οσα και να κερδιζεις να παιρνεις 150...αστειοι ειστε πραγματικα...

If you play with a bonus to which the maximum cashout is applied, then it's exactly as Romi described. If it's your first time playing in a casino then I understand that you don't really understand it, but that's exactly how it works. You should always check the terms and conditions so you don't get surprised in these situations. 

I've played in all the casinos you advertise to be sure... I've never had such an issue... if that was the case, let the money be in the rest of the bonuses, not in the withdrawals

Εχω παιξει σε ολα τα καζινο που διαφημιζεις να εισαι σιγουρος....ποτε δεν ειχα τετοιο θεμα...αν ηταν ετσι ας ηταν τα χρηματα στο υπολοιπο μπονους οχι στα αναληψιμα

Well every casino has their own bonus terms, so it is always wise to read those every time when you decide to play with a bonus. Unfortunately we can not decide for any casino in which way they should show the balance, and of course we believe that the best way is to keep it clear and always understandable for the players. If you are unsure of something, always try to ask the support.