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I can scroll through the pages and choose any type of game, but when I try to open the game, the monitor just dims but doesn't go any further.

I use a MacBP with OSX Catalina, and I play through Chrome.

Any maintenance or my mistake?

Consigo percorrer as páginas e escolher qualquer tipo de jogo, mas ao tentar abrir o jogo o monitor apenas escurece mas não avança daí.

Uso um MacBP com OSX Catalina, e jogo através do Chrome.

Alguma manutenção, ou erro meu?

Hello, can you please take a screenshot of what it displays to you when you try to open a game? Only some black screen without an error? Would be helpful to see so we can try to investigate.

I don't know about some maintenance or whatever. Everything should be fine on our side. 🙂

Hello.

The screen doesn't go completely black. It only dims slightly and you can still see the bottom of the page. But it always stays that way and doesn't move on to the game.

When I press any key, or the mouse, it returns to the normal clarity of the page and I can continue browsing the games.

Another note - the game thumbnail doesn't show the option to play for free or for money. It's always "spinning" in the preview and doesn't show the usual options or the videos demonstrating the game.

Olá.

A tela não fica completamente preta. Apenas escurece ligeiramente, é possivel continuar a ver o fundo da página. Mas fica sempre assim e não avança para o jogo.

Ao carregar em qualquer tecla, ou no rato, volta à nitidez normal da página e posso continuar a navegar pelos jogos.

Outra nota - na miniatura do jogo não aparece a opção de jogar grátis ou a dinheiro. Fica sempre "girando" na pré-visualização e não surgem as opções habituais ou nem os videos a demonstrar o jogo.

Screenshots, before and after the error.

Capturas da tela , antes e depois do erro.

Could you write some examples of the games this happened to you at, please?

Juraj will check it out to see if the issue is on our end.

It happens with all kinds of games. Slots, table games... I can't get into any of them

Acontece com todo o tipo de jogos. Slots, jogos de mesa... não consigo entrar em nenhum

https://www.dropbox.com/scl/fi/rc4qikcjs77pwi4somol0/Grava-o-do-ecr-2025-09-25-s-03.43.23.mov?rlkey=afnlmmzu8k011xku7tc11texn&st=5klcd968&dl=0

https://streamable.com/8n81cm

https://streamable.com/8n81cm?src=player-page-share

Hello and thank you so much for the video.

So, there is no error; rather, the games do not open. Is this correct? However, I couldn't see the clicks in the video.

Could you please capture another one with the developer console open? I am pretty sure they would need to see your IP address, so please send it to community@casino.guru.

I've never seen anything like this before, and I'd like to find a solution.

Just one thing: try incognito mode or delete every single cookie you saved for the website. Those are usually responsible for tons of problems these days. 🙁