Cyber.bet Casino - Pelaajan tili on jäädytetty.

Hi there,

I made one deposit of € 100 and one € 75 in sports betting. Played up to € 730 within a day. Then I should verify the account. I did this. Then I should verify again 5 days later with a photo of myself, my ID and the corresponding email from cyberbet. I got this on October 31. completed. Since then, nothing has happened to several inquiries. This morning I get an email that my account will be blocked until May 9th, 2022, since then I have not been able to access the account. I did not receive a bonus or I blocked myself that was all from cyberbet, please help!

greetings dennis

Hallo,

ich habe in Sportwetten einmal 100€ und einmal 75€ eingezahlt. Innerhalb eines Tages auf 730€ hoch gespielt. Dann sollte ich das Konto verifizieren. Dies habe ich gemacht. Dann sollte ich 5 Tage später nochmal verifizieren mit einem Foto von mir , meinem Ausweis und der dazugehörigen email von cyberbet. Dies habe ich am 31.10. erledigt. Seitdem ist auch auf mehrere Anfragen nichts passiert. Heute morgen bekomme ich eine email das mein Konto bis 09.05.2022 gesperrt wird, seitdem komme ich nicht mehr in den Account rein. Ich habe keinen Bonus erhalten oder mich selbst gesperrt das ging alles von cyberbet aus, bitte um Hilfe!

grüsse dennis

Dear dmichelfelder20,

Thank you very much for submitting your complaint. Do I understand correctly that you have played the sports betting section only?

As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru.

Please let me know how you would like to proceed.

Thank you very much for your understanding.

Best regards,

Petronela

Thank you very much, dmichelfelder20, for your email. Since you have confirmed that the issue is purely related to sports betting, I’m afraid we won’t be able to help you.

I’m truly sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. As I mentioned earlier, since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint at the end. I really wish I were of more help.

I contacted the casino requesting more information and will continue our communication via emails.