Cashed Casino - Pelaajan tili on suljettu yllättäen.

I've been playing for a while now and I haven't had any problems. I've made money again. I won 500, I withdrew it, I canceled it, and finally I withdrew 400. I've taken all the necessary steps because I've made money again. Yesterday I went in to see what's going on with the withdrawal. I still see it in my inbox. They said it would take 2-3 days, so I sent an email. In the first email, they told me that they understand that I'm waiting for my money and they confirmed that everything is going as it should. Then I go to log in to the account and I'm blocked by their administrator. I send an email. They tell me that they closed my account (for no reason or that something has happened) and that they will answer me about my money soon, which never happened. I sent an email again, no answer. I didn't play a game, the profit came from various games, not from one, it was hours that I played. I saw the Terms and didn't do anything that I shouldn't have done.

Παίζω καιρό σε αυτό δεν είχα κάποιο πρόβλημα έχω ξανά βγάλει λεφτά.Κερδισα 500 τα έκανα ανάληψη έκανα cancel κ τελικά έκανα ανάληψη τα 400 έχω κάνει όλα τα απαραίτητα βήματα γιατί έχω ξανά βγάλει χρήματα.Εχθες μπαίνω να δω τι γίνεται με την ανάληψη την βλέπω ακόμα μέσα μου είχαν πει 2-3 μέρες οπότε έστειλα mail.Στο πρώτο mail μου είπε ότι καταλαβαίνουν ότι περιμένω τα λεφτά μου και με επιβεβαίωσαν ότι όλα πάνε όπως θα έπρεπε.Μετα πάω να μπω στον λογαριασμό και είμαι block από τον διαχειριστή τους στέλνω mail.κ μου λένε ότι έκλεισαν τον λογαριασμό μου (χωρίς λόγο ή ότι κάτι έχει γίνει)κ ότι για τα λεφτά μου θα μου απαντήσουν σύντομα πράγμα που δεν έγινε.Ξανα έστειλα mail καμία απάντηση.Δεν έπαιξα ένα παιχνίδι το κέρδος ήρθε από διάφορα παιχνίδια όχι από ένα ήταν ώρες που έπαιζα.Ειδα τα Terms κ δεν έκανα τπτ από ότι δεν έπρεπε

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Good morning. An identification was only for verification. I had no issues with the withdrawal the first time. 3 days and the money was in. As I said above, I didn't play one, I entered many and it took a long time for the amount to come out. I didn't have any bonus after the last conversation I had with them. I have tried to see what is happening and no one is answering. There is nothing in the terms and conditions that I have done wrong. It is unjustified and from what it seems, they are clearly trying to eat the withdrawal.

Καλημέρα.Μια ταυτοποίηση είχε μόνο για εξακρίβωση δεν είχα κανένα θέμα με την ανάληψη την πρώτη φορά 3 μερες και τα λεφτά ήταν μέσα.Οπως είπα και παραπάνω δεν έπαιξα ένα μπήκα σε πολλά και αρκετή ώρα για να βγει το ποσό.Δεν είχα κανένα μπόνους μετά την τελευταία συζήτηση που είχα μαζί τους έχω κάνει προσπάθεια να δω τι γίνεται και δεν απαντάει κανείς.Στα terms and consider δεν υπάρχει κάτι που έχω κάνει λάθος.Ειναι αδικαιολόγητο και από ότι φαίνεται είναι καθαρά για να φάνε την ανάληψη.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Tudus,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina