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I was on a winning streak in African Quest and 3 Carts of Gold. They were hot, and I was winning well over 1300$. I made a withdrawal request for 1000$ and went back to play. First, I got an error message on 3 Carts of Gold, and then the game disappeared and was no longer an option. It is a Playson game. Then I immediately went to Microgaming to play African Quest, but I got error message, and then it disappeared. Both games are no longer accessible for the last 48 hours. They claimed it was "maintenance," which is a blatant lie.

I am not a disgruntled player; I am a client who is a victim of game manipulation at this casino. I am absolutely baffled that they could get away with this. Both games were hot, giving erroneous messages right after my withdrawal request and now neither game is available. I want them to be held accountable. I estimate potential wins of well over 5000$ however that is what they owe me.

Dear gpac2024,

Thank you very much for submitting your complaint. I’m sorry to hear about the issues you've encountered with the games African Quest and 3 Carts of Gold, especially after placing your withdrawal request.

To assist you better, could you please provide some additional details about the situation:

• When you first received the error messages on both games, did the casino provide any specific explanation or further details regarding the "maintenance"?
• Have you received any formal communication from the casino since your games became unavailable?
• Could you share any screenshots or additional documentation regarding the error messages or the communication with the casino about your withdrawal and game unavailability?

Please note that we won’t be able to assist in recovering potential winnings that were not yet earned during gameplay. However, we will do our best to ensure that your submitted withdrawal request for the $1,000 is processed fairly.

Your cooperation in providing this information is essential for us to proceed with your case. Without your input, we won’t be able to take the necessary steps to move forward with the complaint.

Please feel free to forward any relevant communication to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

The first time it happened on 3 Carts of Gold, I immediately informed the casino and they did not respond until some time later claiming "maintenance" on a game. A blatant lie.

The game reappeared 2 days later. I played and won a decent amount again, and again...the game suddenly disappeared again and didnt return. Then African Quest. Same thing. I amassed well over 600$ and the game closed and disappeared. I want the casino to pay and for your review to reflect this illegal and unethical practice.

My dispute isnt the 1000$ withdrawal, it is the 5000$. This casino removed games on a paying streak withing minutes. This is corrupt and this casino should be blacklisted!!

Hi gpac2024,

• Could you kindly forward any relevant communication and supporting evidence to petronela.k@casino.guru? Please note that without supporting evidence, we are unable to take further action against the casino.
• Additionally, are any of your winnings visible in your game history?

Thank you.

You guys are as corrupt as this casino

Seeing as how you are as corrupt as the casino, close the complaint and submit my review. Other users must be warned of the scam, even if you guys pretend that these casinos are not corrupt. You are just as accountable for the thievery and scam as the casinos and I hope one day you are held accountable for your fake reviews.

Dear gpac2024,

Thank you for sharing your concerns with us. I understand that you're frustrated by the situation with the games becoming unavailable, especially during what you believe to be a winning streak. However, to proceed with your case, we need supporting evidence to address your claims.

As previously requested, any screenshots, game history, or communication with the casino would help substantiate your claims, especially regarding your withdrawal and the issues with the games. Without this, we stand no chance of confronting the casino effectively.

Please note that a claim of "game manipulation" is not sufficient on its own. To move forward, we require evidence that demonstrates the issues you experienced and how they affected your gameplay or withdrawal request. I also want to remind you that we cannot assist with potential future winnings that were not accumulated before the game became inaccessible, as those cannot be verified.

If you do find any relevant evidence, you are welcome to request a reopening of this complaint at any time. We will be more than happy to assist you further with the proper documentation.

Thank you for your understanding.

Best regards,

Petronela

Casino.Guru