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Valid ID document not approved

Documento di identità valido non approvato

Dear Nemokid,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

My driving license has not expired as the casino claims!

La mia patente di guida non è scaduta come invece afferma il casinò!

I see. I remember the same issue with other casinos as well. Could you please advise if you have provided any other picture IDs as well?

Thank you very much, Nemokid, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Nemokid,

I'm Nikolas and I'll be assisting you from now on in this case. I will now try to contact the casino and let them know about your issue.

Hi Nikolas,

I inform you that the casino in question has regularly checked all my documents and approved them. You can close the claim, thank you very much!

Ciao Nikolas,

ti informo che il casinò in questione ha regolarmente verificato tutti i miei documenti e li ha approvati. Puoi chiudere il reclamo, grazie mille!

Dear Nemokid,

Thank you very much for letting us know that your issue has been resolved. We will be closing now the complaint. Please do not hesitate to contact us if you will come across any other trouble in the future, we will gladly try to help you.

Best regards,

Nick

Casino.guru