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SINCE I MADE A FORMAL COMPLAINT WITH A POLICE REPORT BECAUSE FROM SPAIN IT IS TOTALLY ILLEGAL TO PLAY WHEN THEY SAY AT ALL TIMES THAT THERE WAS NO "SURPRISE" PROBLEM THEY OWE ME A LOT OF MONEY AND I HAVE BEEN WAITING FOR A RESPONSE FOR 27 DAYS THAT I ALREADY GIVE UP AS LOST.

REPORTING SOMETHING LIKE THIS IS NOT SO EASY SINCE THERE ARE MANY PROCEDURES BUT I ASSURE YOU THAT IT IS NOT A SAFE PLACE TO PLAY.

WHEN WITHDRAWING ALMOST €36,000, THE ENTITIES HAVE BLOCKED MY MONEY DUE TO THE ORIGIN OF THE FUNDS SINCE THIS COMPANY IS NOT REGULATED IN SPAIN BUT IS IN CURACAO, IF YOU LOOK NOW IT SAYS THAT YOU CANNOT PLAY FROM SPAIN EITHER BUT IT WAS A FEW MONTHS BEFORE TO PUT THE COMPLAINT IF I COULD!

IT'S A COMPLETE SCAM BE CAREFUL!!!

OJO NO ENTRÉIS EN BETS.IO!

DESDE QUE HICE UNA QUEJA FORMAL CON DENUNCIA POLICIAL PORQUE DESDE ESPAÑA ES TOTALMENTE ILEGAL JUGAR CUANDO ELLOS DECIAN EN TODO MOMENTO QUE NO HABÍA NINGUN PROBLEMA " SORPRESA" ME DEBEN MUCHO DINERO Y LLEVO 27 DIAS ESPERANDO UNA RESPUESTA QUE YA LA DOY POR PERDIDA.

DENUNCIAR ALGO ASI NO ES TAN FACIL YA QUE SON MUCHOS TRAMITES PERO OS ASEGURO QUE NO ES UN SITIO SEGURO PARA JUGAR.

AL RETIRAR CASI 36.000€ LAS ENTIDADES ME HAN BLOQUEADO EL DINERO POR EL ORIGEN DE LOS FONDOS YA QUE ESTA EMPRESA NO ESTÁ REGULADA EN ESPAÑA SINO QUE ES EN CURACAO, SI AHORA OS FIJAIS PONE QUE TAMPOCO SE PUEDE JUGAR DESDE ESPAÑA PERO HACE UNOS MESES ANTES DE PONER YO LA DENUNCIA SI SE PODIA!

ES UNA COMPLETA ESTAFA TENED CUIDADO!!!

Dear Jeleed22,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that a Spanish license is necessary only for those casinos which want to operate on the Spanish market (targeting Spain) but if the casino does not target the Spain market with their commercials, they can accept Spanish players, they are just not protected by the Spanish License.

Unfortunately, if you come to play in Curaçao licensed casino (by your free will and they are not targeting the Spanish market), you need to follow Curaçao laws.

Unfortunately, in this case, we are not able to help you and you have no right for a refund of your deposits. I can only recommend you to do better research next time and play only in the casinos licensed by Spain.

Could you please advise what the disputed amount represents? Are those deposited and lost funds or your withheld active balance?

Thank you in advance for your reply.

Best regards,

Petronela

I DON'T KNOW WHO THE FUCK YOU ARE BUT YOU ARE SPEAKING WITHOUT HAVING THE FUCKING IDEA, IN NO EU COUNTRY YOU CAN SCAM A CUSTOMER, THEY TOLD ME THAT I COULD PLAY WITHOUT PROBLEM FROM SPAIN WHEN IT WAS A COUNTRY EXEMPT TO PLAY,

NOBODY COULD GET €1 PLAYING FROM SPAIN BECAUSE THE AUTHORITIES WILL NEVER ACCEPT IT,

NOW MY ANSWER COMPLIES WITH THE M****** STANDARDS THAT YOU SPEAK OR DO YOU FIND OUT SINCE IT IS A P*** SCAM,?

NOSE QUIEN COJONES ERES PERO ESTAS HABLANDO SIN TENER NI P*** IDEA, EN NINGUN PAIS DE LA UE SE PUEDE ESTAFAR A UN CLIENTE, A MI ME DIJERON QUE PODIA JUGAR SIN PROBLEMA DESDE ESPAÑA CUANDO ERA UN PAIS EXCENTO DE JUGAR,

NADIE PODRIA SACAR 1€ JUGANDO DESDE ESPAÑA PORQUE LAS AUTORIDADES NUNCA LO VAN ACEPTAR,

AHORA BIEN MI RESPUESTA CUMPLE CON LAS M****** NORMAS QUE HABLAS O TE ENTERAS YA QUE ES UNA P*** ESTAFA,?

THANKFULLY I DON'T PAY IMPECILS BECAUSE A P*** JUDGE RULED THAT THEY'RE GOING TO HAVE TO P*** RETURN IT TO ME,

PETRONELA THEY ASK YOU STUPID

MENOS MAL QUE NO HAGO CASO A IMBECILES PORQUE UN P*** JUEZ A DICTAMINADO QUE ME LO VAN A TENER QUE P*** DEVOLVER,

PETRONELA QUE TE PETEN ESTUPIDA

I must caution you that the use of such language will not be tolerated, and any further attempts to attack or intimidate the professionals at Casino.Guru will result in your profile being permanently blocked on our website. We are here to assist players and have a strict zero-tolerance policy towards such behavior.

As mentioned earlier, Casino.Guru does not handle cases concerning licensing, as we lack the authority to revoke or restrict casino licenses. While I am glad that the judge ruled in your favor, it is important to note that they possess higher authority as mediators. Therefore, I advise you to reach out to them before contacting us, in order to prevent any further rudeness towards our team.

BECAUSE TO LEAVE AN OPINION YOU MUST SPEAK WITH CRITERION, THING YOU HAVE NOT DONE AND THERE IS MY LACK OF RESPECT.

I HAVE TRIED TO GET IN CONTACT HERE SO THAT YOU CALL THE ATTENTION OF THIS COMPANY AND DO YOU SUPPORT IT?

IS IT LEGAL TO TELL ME THAT I CAN PLAY FROM SPAIN WITHOUT PROBLEM WHEN IT IS NOT?

IS IT LEGAL TO SEND ME FRAUDULENT INFORMATION TO CONVINCE ME TO PLAY?

IS IT LEGAL TO TAKE 32 DAYS WITHOUT A RESPONSE FROM THE COMPANY AND TO BE BLOCKED FROM ALL SIDES JUST FOR DEMANDING A RESPONSE TO MY CASE?

IS IT LEGAL TO DEPOSIT €60,000, WITHDRAW €35,000 AND THE BANK DENIES MY MONEY BECAUSE YOU CANNOT PLAY FROM SPAIN AND THE INFORMATION YOU HAVE GIVEN ME IS FALSE?

NOW DEAR PETRONELA I ASK YOU, IS IT STILL MY RESPONSIBILITY THAT THEY LIE TO ME AND SCAM ME??

BY THE WAY BECAUSE IT SAYS HERE NOW THAT YOU CANNOT FROM SPAIN AND 2 MONTHS AGO IF YOU COULD?

IT'S FOR ME 🙂

PORQUE PARA DEJAR UNA OPINIÓN DEBES DE HABLAR CON CRITERIO, COSA QUE NO HAS HECHO Y DE AHÍ MI FALTA DE RESPETO.

HE INTENTADO PONERME EN CONTACTO AQUI PARA QUE LE LLAMÉIS LA ATENCIÓN A DICHA EMPRESA Y LE RESPALDÁIS?

ES LEGAL DECIRME QUE PUEDO JUGAR DESDE ESPAÑA SIN PROBLEMA CUANDO NO LO ES?

ES LEGAL PASARME INFORMACIÓN FRAUDULENTA PARA CONVENCERME DE PODER JUGAR?

ES LEGAL LLEVAR 32 DIAS SIN RESPUESTA DE LA EMPRESA Y QUE ME BLOQUEEN DE TODOS LADOS SOLO POR EXIGIR UNA RESPUESTA DE MI CASO?

ES LEGAL QUE DEPOSITE 60.000€ RETIRE 35.000€ Y EL BANCO ME DENIEGE EL DINERO PORQUE NO SE PUEDE JUGAR DESDE ESPAÑA Y LA QUE LA INFORMACION QUE ME HAN DADO ES FALSA?

AHORA QUERIDA PETRONELA TE PREGUNTO, SIGUE SIENDO RESPONSABILIDAD MIA QUE ME MIENTAN Y ME ESTAFEN??

POR CIERTO PORQUE AHORA AQUI PONE QUE DESDE ESPAÑA NO SE PUEDE Y HACE 2 MESES SI SE PODÍA?

ES POR MI🙂

I fully agree with the notion that casinos should adhere to jurisdictional laws and only allow players from authorized countries to register and participate. This would be the ideal situation. However, we also hold the belief that if a casino permits a player from a restricted country and that player wins, they should receive their winnings. If you knowingly selected a casino without a Spanish license, deposited funds, and subsequently lost them, we are unable to provide assistance in such cases.

Furthermore, if your withdrawn winnings have been seized by Spanish authorities, we lack the legal authority to facilitate their return. As you mentioned earlier in your complaint, you have already filed an official report with the police, and I trust that they have the means to assist you. I sincerely apologize, but this matter surpasses our capabilities, and we cannot compel the casino to refuse players from specific countries or obtain licenses for each country of operation.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Dear Jeleed22,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.