Helabet Casino - Spelarens uttag har försenats och kontot har begränsats.

Hello, I registered at the Helabet casino about two months ago. I made two deposits of about $100 and $150 without any problems, and I won $3,100, but they won't let me withdraw my money.

I deposited USDT cryptocurrency on the Tron network, but I've tried to withdraw it this way and it won't let me; I get a "payment rejected by the operator" message. I used my Binance account to deposit, and to try to make a withdrawal, I tried using my Mexc account to withdraw USDT on the same Tron network, but I'm getting the same error.

I've contacted them several times via chat and email, and they keep telling me to try again another day because they're having problems with the payment network, or that my carrier is rejecting the payment. This is all a lie, as I've tried with several USDT wallets on the same network, and nothing works. The problem is they refuse to pay me. When I make a withdrawal, it only allows a maximum of 500 USDT per withdrawal. It shows as pending, but after 10 minutes, the money is returned to my account with a "payment rejected by the carrier" message. I've tried this about 10 times already, and nothing has worked. They've stopped responding to my emails, and the chat only gives me generic messages and no solutions.

I registered by clicking a link; I didn't enter any personal information. When I went to withdraw my funds, I filled out all my details and profile. At that point, my account was limited to a maximum of $0 USD for any bet. My money is frozen, and I can't place bets or withdraw it. If you could help me recover my money, thank you very much.

I haven't used any welcome bonus and all the money I've earned and won has been from sports betting. They've also disabled the option to deposit money, as I was going to try to deposit a minimum amount using another method and then try to withdraw, but I can't do that either.

I've attached screenshots of the error message I received when withdrawing, as well as the emails I exchanged with them.

Hola buenas, me registre en el casino Helabet hace como dos meses he hecho dos ingresos de unos 100 USD y 150 USD sin ningún problema, y he ganado la cantidad de 3.100 USD y no me dejan retirar mi dinero.

El ingreso lo hice el criptomonedas USDT en la red Tron he intentado retirar por esta vía y no me deja me sale pago rechazado por el operador. Use mi cuenta de Binance para ingresar y para intentar hacer el posible retiro he probado con mi cuenta Mexc retirar USDT en la misma red Tron y tampoco me sale el mismo error.

He contactado con ellos varias veces por chat y por correo y me dicen que pruebe otro día que tienen problemas con la red de pagos, o que mi operador está rechazando el pago, cosas que es mentira ya que lo he intentado con varias wallets en usdt y en la misma red y nada. El problema es que no me quieren pagar, hago un retiro solo me deja Max 500 USDT por retiro sale pendiente me lo aprueban pero a los 10 min se me devuelve el dinero a mi cuenta y sale pago rechazado por el operador lo he intentado ya como 10 veces y nada. Por correo me han dejado de contestar y por chat me dan mensajes genéricos y ninguna solución.

El registro lo hice mediante click, no puse ningún dato, cuando he ido a retirar he completado todos mis datos y perfil. Y en ese momento me han limitado la cuenta a 0 USD de máximo en cualquier apuesta, tengo el dinero parado y no puedo ni apostar ni retirarlo si me pueden ayudar a recuperar mi dinero muchas gracias.

No he usado ningún bono de bienvenida y el dinero obtenido y la ganancia ha sido todo en apuestas deportivas, también me han deshabilitado la opción de ingresar dinero, ya que iba a intentar ingresar un mínimo de cantidad por otro método e intentar retirar pero tampoco puedo.

Os adjunto capturas del error que me indican al retirar así como de los correos mantenidos con ellos

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• How long have you been unable to withdraw your winnings?
• Have you tried choosing a different payment method altogether, or requesting a manual withdrawal from the financial department?
• Have you been unable to deposit or place any more bets only after you filled out your player's profile? Are you able to access the casino section, or is it blocked as well?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika