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I am writing to report non-withdrawals from the Goldbet.it site, I state that the money in the account is no longer there, but after similar problems that my friends also had, I think it is a tactic to take all the money. 9 withdrawal attempts were canceled, 6 of which with credit card and 3 with PayPal, after having contacted the toll-free number several times they told me that the problem of non-withdrawal was not related to goldbet, but that it was a problem regarding mine credit card telling me that it is not enabled for withdrawals, which sounded very strange to me because I have always withdrawn and received credits on that card, at this point I decide to call the bank where I am confirmed that my card is enabled to receive withdrawals.

Vi scrivo per segnalare dei mancati prelievi dal sito Goldbet.it,premetto che i soldi sul conto non ci sono più, ma dopo problemi del genere che hanno avuto anche i miei amici, penso che sia una tattica per prendersi tutti i soldi. Mi sono stati annullati 9 tentativi di prelievo, la quale 6 con carta di credito e 3 con PayPal, dopo aver contattato il numero verde più volte mi dissero che il problema del mancato prelievo non era riguardante goldbet, ma che fosse un problema riguardo la mia carta di credito dicendomi che non è abilitata ai prelievi,cosa che mi suonò molto strana perchè ho sempre prelevato e ricevuto accrediti su quella carta, a questo punto decido di chiamare la banca dove mi viene confermato che la mia carta è abilitata a ricevere prelievi.

Dear Gianluca,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.

I am not sure I understand correctly what happened with your money. Did you lose all your winnings that you had, because you couldn’t withdraw them, or did the casino confiscate your money?

Thank you in advance for your reply.

Best regards,

Kristina

Dear Gianluca,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.