Always Vegas Casino - Spelaren stöter på uttagsproblem och förvirrande regler.

Very bad, the customer service, the terms and conditions and their bonus rules are all of a terrible standard.

I waited 4 days for a withdrawal only to be told that my withdrawal was not eligible because my balance was made with a €5 bonus

But they told me to make a deposit to release €50. I made the deposit, and surprise, they came up with even more rules, hahaha.

Time and money wasted.

Muy mal, tanto el servicio al cliente, los términos y condiciones y sus reglas de bonos son de pésimo nivel.

4 días con un retiro para que me dijeran que mi retiro no era elegible por qué mi saldo lo hice con un bono de 5 €

Pero si me indicaron que hiciera un depósito para liberar 50 €. Depósito que realice y o sorpresa, se inventaron más reglas jajajaja.

Tiempo y dinero perdido.

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Dear rodrigobazkez198752,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the General and Bonus T&Cs and I found this:

8. Free bonuses (Comps, Free Chips, converted Comp Points or any other non-deposit bonuses) are playable bonuses awarded to players so they may play free of charge. Free bonuses have a different wagering requirement than other bonuses, and have a fixed withdrawal limit of no more than 50 Credits (50 $,€,£,AUD, or 500 ZAR). Any remaining or extra balance is 'Non-Withdrawable' and is to be cleared from a player's balance. Each player is allowed to withdraw winnings from a free bonus only once during his/her gaming lifetime unless specifically approved by the casino manager.

9. A player who has never made a deposit and wishes to withdraw a free chip win, is required to first make one successful minimum deposit of 15.00 ($,€,£,AUD, or 150 ZAR). This first deposit amount is not allowed to be withdrawn or added to an existing pending withdrawal. If added to an existing withdrawal, the amount will be deducted from the total withdrawal amount. A players who has previously made a successful deposit and is now wishing to withdraw a free chip win, is required to have deposited within the last 30 days in order for the withdrawal to be approved and the deposit cannot be added to an existing pending withdrawal. If added to an existing withdrawal, the amount will be deducted from the total withdrawal amount. Free Bonuses (Free Chips) have a wagering requirement of 20X to 60X unless otherwise specified.

Casinos try to design their bonuses to be as attractive as possible, and setting a maximum cashout limit for bonus winnings is very common, as well as a mandatory deposit to release any winnings accumulated from free bonuses. Sadly, there is not much I can do to support your case regarding these two rules, especially when the casino shares all the relevant information on the website.

Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you tried requesting a withdrawal after you made the deposit?
• Could you please clarify which other rules the casino presented? Please forward all the relevant communication between you and the casino to [email protected]. Alternatively, you can post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina