HemForumCasinonMonro Casino – generell diskussion

Monro Casino – generell diskussion (sida 3)

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2 år sedan
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9 månader sedan

Monro casino is just a scamming firm in my opinion. I opened my account yesterday, and uploaded all my documents (my ID, selfie, bank statements, etc) and all of them were verified. Then I placed several sports bet (soccer money line, and NBA money line). I was very fortunate to make some money. Today when I tried to withdrawal my money, they cancelled my withdrawal request and asked me to send a video of myself hold my ID, I did it, send to customer support. Then the customer support said my video verification passed, and they need to review my bets, then they will let me know the decision that will take up to 31 days.


In my opinion, this is ridiculous and unfair. I think they are just a scamming firm that if clients lost money, they would gain money. If clients won some money, they will try so NOT send out the payments and delay everything. I am surprised Monro Casino have such a high rating on your website. I suggest you give them lower rank so they will NOT be able to continue cheat on clients.

yuchen0329
9 månader sedan

Hej, jag spelade själv där och vann. Utbetalningen tar några dagar, men de betalade ut. Så ha tålamod; så vitt jag kan säga är de seriösa.

Inga bekymmer.

Automatiskt översatt:
shango108
9 månader sedan

Thanks. Did they ask you send a video for additional verification?

9 månader sedan

Monro casino is just a scamming firm in my opinion. I opened my account yesterday, and uploaded all my documents (my ID, selfie, bank statements, etc) and all of them were verified. Then I placed several sports bet (soccer money line, and NBA money line). I was very fortunate to make some money. Today when I tried to withdrawal my money, they cancelled my withdrawal request and asked me to send a video of myself hold my ID, I did it, send to customer support. Then the customer support said my video verification passed, and they need to review my bets, then they will let me know the decision that will take up to 31 days.


In my opinion, this is ridiculous and unfair. I think they are just a scamming firm that if clients lost money, they would gain money. If clients won some money, they will try so NOT send out the payments and delay everything. I am surprised Monro Casino have such a high rating on your website. I suggest you give them lower rank so they will NOT be able to continue cheat on clients.

9 månader sedan

Please know that we don't consider the sports side of the casino into the safety index (rating) of any casino on our website, as we don't have any sports department here. Only the casino games we take into consideration.

I hope that you will get your winnings soon, as the player above said that you don't need to be worried.

Will you please keep us informed about how it goes? 🙏

yuchen0329
9 månader sedan

Hej, nej det behövde jag inte göra.

Det kommer att betalas ut snart, ha tålamod. Får jag fråga hur mycket du vann?

Automatiskt översatt:
10 månader sedan

I don't know exactly why this decision was made. I tried to inquire via chat, which works great and is available practically without any wait for an operator, but each time I was told that it was a management decision and they couldn't provide more information. I noticed that this happened in two casinos of the same company, so I guessed that the reason might be a too quick and large win from a very small deposit, which could raise suspicions about the player's integrity/manipulation during the game, although I'm not sure.

9 månader sedan

You cannot register in multiple Galaktika N.V. casinos at once.

If you do 1 or all will become limited.


Only open a new account with Galaktika N.V. clones once you have been limited.

nothingyoucando
9 månader sedan

Yes mate, I know, but this was not the issue. I had never more than 1 account. Besides, this applies to all casinos, so it's understood.

Ändrad
9 månader sedan

THIS CASINO IS ABSOLUTELY CRAP AMD THIER ALSO THIEFS THEY FIAT OUT STOLE MY $20 DEPOSIT I MADE 2 MONTHS AGO IVE PROVIDED THEM PROOF OF THE DEPOSIT 10.DIFFERENT WAYS BUT NONE OF THEM SEEM TO BE SUFFICIENT!!! SO UP TO DATE ITS BEEN 2 MONTHS AND THE FUNDS HAVE NOT BEEN CREDITED AND THEY HABENOT BEEN RETURNED!

Isaacjuac
9 månader sedan

This is really a frustrating situation, and I'm sorry that you have to experience it.

May I ask, though, if you have contacted your payment provider regarding this?

It easily can be on their side, and the casino is not at fault at all. And I am not saying that it is like this for sure; just maybe try to investigate it further if possible.

3 månader sedan

Hello everyone,


I would like to share my current issue with [ monro casino]


I successfully received my €1,000 withdrawal, but my $10,000 withdrawal is still on hold.


When I requested it, the casino told me it was under additional verification and should take up to 48 hours.


It has now been 4 days, and nothing has been processed.


My account also remains blocked, so I cannot check or manage anything myself. They make unexpected excuses my account was fully verified no need for any additional verification, I feel like they steal my money



I feel stuck and would appreciate advice from the Casino Guru team and the community. Has anyone faced a similar situation?


Thank you,

Wali19

Wali19
3 månader sedan

Did you get any explanation about what kind of checks they need to do, though?

Usually when it comes to higher amounts, the game provider is also involved, and it can take longer to get everything done, actually.

What exactly do they tell you when you contact them and ask about the whole situation, please?

3 månader sedan

"Hi, thanks for your reply. My account is already fully verified, and I successfully received a €1,000 withdrawal before without any issues.


Now I have $10,000 and €1,000 pending withdrawals. When I contacted support, they told me these are under ‘additional verification’. At first, they said the process would take 48 hours, but it has now been 3 days and I am still getting the same answer with no clear explanation about what exactly is being checked or how long it will take.


They haven’t confirmed if this additional verification is being done by their compliance team or the game provider."


Wali19
3 månader sedan

Tidigare väntade jag också några dagar längre än vad som anges på stora uttag, och när jag kontaktade supporten försäkrade de mig om att pengarna skulle krediteras inom 48 timmar. Och så blev det.

Det är konstigt att ditt konto är blockerat, men enligt min mening, om casinot är "lagligt" och registrerat hos statsministeriet, behöver du inte oroa dig.


Låt oss veta och betala för dryckerna när du hämtar dem XD

Automatiskt översatt:
3 månader sedan

"Hi, thanks for your reply. My account is already fully verified, and I successfully received a €1,000 withdrawal before without any issues.


Now I have $10,000 and €1,000 pending withdrawals. When I contacted support, they told me these are under ‘additional verification’. At first, they said the process would take 48 hours, but it has now been 3 days and I am still getting the same answer with no clear explanation about what exactly is being checked or how long it will take.


They haven’t confirmed if this additional verification is being done by their compliance team or the game provider."


3 månader sedan

So, it could be some checks from the game provider as well. Ok, now I understand.

Please let us know how it goes and if you have any updates.

3 månader sedan

But way they delayed my withdrawal. And also blocked my account, my account was fully verified , this is strange that they don't pay my 10k

Wali19
3 månader sedan

Just please be patient a bit, and our complaint team will investigate further.

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