Så går det till. Lögn efter lögn. Jag skickade ett meddelande till Lotteriförvaltningen om dessa senaste lögner och överklagandet av den finska licensen, och jag tror att ärendet kommer att behandlas mycket snart. Jag rekommenderar också att man överklagar marknadsföring riktad mot Finland och brott mot spelarskyddet så att det blir omöjligt för Ross Parkhill och de andra brottslingarna på White Star BV att få en finsk licens.
Bra! Jag tycker det är sjukt att behöva sätta in pengar om man vill bli blockerad. Och om man verkligen inte ens får de insatta pengarna när man stänger kontot. Så i praktiken måste man omsätta den här insättningen och sedan ta ut den. Ganska mycket man kan förvänta sig av en spelberoende.... Jag kan i alla fall inte sluta spela om jag redan har börjat och det finns pengar kvar. Jag spelar tills saldot är 0 öre.
You obviously have your standpoint. I won't oppose you. I'm just sad to see that after everything I explained, you keep saying the same. However, I appreciate your approach. I hope one day you will be ready not to play in casinos at all.
Men är det inte också rättvist av ett casino att kräva en insättning för att stänga sitt konto? Och när de har en regel att du förlorar dina pengar om du stänger ditt konto = vilket betyder att du är tvungen att spela för pengarna.
När du i själva verket inte kan skapa ett konto på ett direktcasino utan att göra en insättning, det vill säga att du inte kan blockera ett konto utan att göra en insättning.
It depends on the specific situation—it makes sense, for example, when a player has an active balance yet an unverified account with no previous withdrawals. In such a case, the initial deposit may be necessary.
As I said, however, vulnerable players are not the majority and thus should avoid more dangerous sites, which, in my opinion, include quick- registration casinos, anonymous casinos, purely crypto casinos, or casinos that, for some reason, require a deposit upon registration.
It is the player's choice in the first place.
Well, in this case these casinos only accept registering via Pay n Play, meaning that they require both a deposit BUT also verify the player simultaneously via bank identification, which gives them access to full government information.
This also makes it incredibly easy for the casino to ID these players instantly and prevent depositing, which is the case with most reputable casinos that actually respect responsible gaming policies. Therefore it is not understandable for the casino to make excuses and to even go as far as to blame a Finnish licensing regulation, when such an license neither exists, nor do they have one. None of what I said is an opinion. It's an objective fact. White Star B.V. chooses to ignore and lie to abuse gambling addicts. Denying the fact won't change it when the proof is in the pudding.
If there weren't so many great examples of responsible gaming and blocks that prevent registering then maybe some of what these fraudsters are saying would make sense. But right now what they are doing is nothing but abusive towards addicts.
Saying that vulnerable players should avoid 'more dangerous sites' is like saying an alcoholic should avoid alcohol. Easypeasy, lemon squeezy. Right?
I contacted the Finnish police regarding their behaviour and posing as an entity that's actually licensed in Finland. They informed me they'll investigate the matter thoroughly as well.
And even when they clearly have this "techinal reason" as the reason why they can't block you registering, they could easily take responsibility and deny you from using their sites. What I mean by this is that they could answer that we don't allow you to use any of our casinos. And for example any bets will be voided from now on. At least for me even knowing that would totally make me not want to use their sites anymore.
I wonder how this goes if I would win from their sites. Could they cancel any withdraw based on that I asked to block this casinogroup? I think they could easily do this, and probably that too would be totally allowed.
Casino Guru, as expected, concluded that my complaint is unjustified. I think this, along with the blame Radka set on problem gamblers in this thread goes on to show who's side they are on. It's great that they publicly and openly endorse casinos making up rules that straight up abuse people. Now casino owners know that they have an even greater advantage! I will continue my battle in the local GA group as well as gambling therapy and will be sure to inform people that if they need an unbiased mediator that certainly isn't Casino Guru.
Jag kommer förmodligen att råka ut för samma sak, att mitt överklagande blir avslaget. Jag hoppas att du kan gå vidare i livet, och att du en dag kommer att kunna sluta spela helt. Låt inte något sådant här förstöra ditt liv. Jag vill tro att det finns karma, och att de här människorna som tjänar pengar från fel källor fortfarande kommer att känna det.
Well, in this case these casinos only accept registering via Pay n Play, meaning that they require both a deposit BUT also verify the player simultaneously via bank identification, which gives them access to full government information.
This also makes it incredibly easy for the casino to ID these players instantly and prevent depositing, which is the case with most reputable casinos that actually respect responsible gaming policies. Therefore it is not understandable for the casino to make excuses and to even go as far as to blame a Finnish licensing regulation, when such an license neither exists, nor do they have one. None of what I said is an opinion. It's an objective fact. White Star B.V. chooses to ignore and lie to abuse gambling addicts. Denying the fact won't change it when the proof is in the pudding.
If there weren't so many great examples of responsible gaming and blocks that prevent registering then maybe some of what these fraudsters are saying would make sense. But right now what they are doing is nothing but abusive towards addicts.
Saying that vulnerable players should avoid 'more dangerous sites' is like saying an alcoholic should avoid alcohol. Easypeasy, lemon squeezy. Right?
I contacted the Finnish police regarding their behaviour and posing as an entity that's actually licensed in Finland. They informed me they'll investigate the matter thoroughly as well.
Well, I really admire your insights, and I have responded to everything of importance in this thread. I'm not familiar with Finnish law or local regulations, so I feel it is not a beneficial idea to get involved anymore.
But I still hope we all agree that the main point is to stay away from casinos. In that regard, I really have nothing else to add further. So, I'm done responding to "lemon squeezing", if you don't mind.
Get well soon, and I hope you can overcome this.
I received an official note from the Complaints Team at Big Lucky. As per usual, they had not even read the details. They just wrote a standard message that they have not breached their rules. Which is simply not true. However, I think Casino Guru should relabel themselves as Guru for Casinos. This for the fact that they endorse and encourage shady rules and always take the casinos side 🙂 Their attitude of telling gambling addicts to refrain from playing is also just awesome!
Även här avslogs mitt klagomål, trots att casinot hade tydliga tecken på sitt eget beroende. Casinon har ingen anledning att inte införa restriktioner. Bara för att Curaçao-licensen tillåter dem att agera så här, utnyttjar de det fullt ut. Sådana casinogrupper är egentligen inte alls ansvariga. De skulle till och med erkänna sina egna handlingar, och inte ljuga och låtsas vara någon de inte är. Faktum är att de agerar så här, eftersom en person som är spelberoende bara är vinst för casinot. Åtminstone kan jag inte komma på en enda anledning som skulle förhindra införandet av restriktioner om personen upprepade gånger ber om det. Dessutom, även om de inte kunde införa restriktioner, skulle de åtminstone kunna säga att man inte har rätt att använda webbplatsen, etc. Och de skulle sluta acceptera insättningar.
Till exempel kan Dama NV blockera alla sina kasinon, trots att vissa har en estnisk licens och vissa har en Curaçao-licens. Dessutom är sajterna helt olika varandra, oftast med olika kundtjänst och olika administration.
I'm really sorry to see that neither of you read what I was explaining. Consider this to be my last contribution, since it leads nowhere.
Kindly consider acting in accordance with all the details I have explained and stop expecting the casino to act like you want them to.
This is the biggest and most brutal mistake.
"Dear yoyeli,
Thank you again for your continued engagement. We genuinely understand how difficult your situation is, and we acknowledge the effort you have made to protect yourself from gambling-related harm.
After a thorough evaluation of all the information and evidence shared, we must respectfully conclude that we are unable to uphold your complaint.
As stated in the casino’s terms, each brand under White Star B.V. is operated independently due to technical limitations. While it is clear that you reached out to the casino group on multiple occasions and made repeated and urgent requests for self-exclusion, we have not seen evidence that a specific exclusion request was submitted or applied to the Big Lucky brand prior to your registration and deposit.
We understand and sympathize with your point that registering via Pay n Play effectively requires a deposit, which complicates the process for vulnerable players. Of course, we would like to see every casino not allow players to open new accounts when they have previously closed their accounts due to gambling problems, but many casinos usually engage in a verification check prior to a withdrawal, so it is only then that they check all relevant information and find out about any restrictions for a certain player. I can agree with you that the casino could have set its responsible gaming and self-exclusion measures more strictly, but this is not an industry standard, and there are no self-exclusion or responsible gambling tools rules applied universally to all online casinos. Unfortunately, at this point, there is not much that can be done in regard to the funds you have deposited and lost in this casino.
I can only recommend that you contact the licensing authority, as they have better tools and options to help players, and they are able to investigate such cases more thoroughly."
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Mag7
From our point of view, GCB-licensed casinos are not obligated to extend self-exclusion to associated brands. If you are referring to any particular regulation enforced by the licensor, it's not clear which one.
Refer to the Responsible Gambling section of our article about the licensor (English version of our website): https://casino.guru/licensing-authorities/curacao-license
Unfortunately, we believe you need to exclude yourself from each online casino where you create an account to be protected.
I've explicitly explained those situations on the forum several times because they're likely to come up again. Unless you stop registering at casinos, of course.
Please protect yourself based on current reality, not expectations. 🙏
Jag anser fortfarande att när en person begär en permanent avstängning, ska casinot inte öppna kontot igen utan en betänketid. Och jag står fortfarande fast vid den ståndpunkten.
Sure, reduced to absolute minimum. From practical today's point of view there is always the second part 🙁
If I may, I wish you all the best!
Jag anmälde bedrägeriet till min egen bank och de försöker få tillbaka pengarna så snart som möjligt. Om ingen annan ingriper tror jag att jag kommer att få rättvisa på det sättet. Om dessa bedragare sedan försöker driva in pengarna har de inget rättsligt skydd, för även om Casino Guru tydligen antar det, åsidosätter inte dessa jävla regler ländernas officiella lagar.
Bra. Berätta gärna hur det går och om du fick tillbaka pengarna. Jag hoppas att det ordnar sig.
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
Du blir snart omdirigerad till casinots webbplats. Vänligen vänta. Om du använder en annonsblockerare, kontrollera dess inställningar.
