Imao sam užasna iskustva sa Casini-jem. Uzeli su depozit od mene, ali nisu dodali na moj račun, prošlo je skoro mesec dana i jurim ih svaki dan da se uverim da se sve sredi, ali korisnička podrška je šokantno nepristojna i kažu da će podići belešku svom menadžeru i onda naglo zatvaraju ćaskanje. Tražio sam nadoknadu u međuvremenu dok se to navodno sredi i ponudili su mi 15 besplatnih okretaja na opkladama od 20 centi. Što je mnogo manji ulog od onoga na čemu igram, a nakon što su završili taj razgovor nakratko nisu dali ni besplatne okrete. Takođe sam pokušao da unovčim novac i nisu mi dozvolili da koristim kripto kao metod povlačenja iako je to jedan od njihovih navedenih metoda povlačenja, finansijski tim me je kontaktirao putem e-pošte rekavši mi da otkažem i pređem na bankovni transfer, inače ne bi mogli da obrađuju moje povlačenje. Veoma neprofesionalan pružalac usluga. Bilo je još neprijatnih iskustava, ali ne mislim da mogu da se uklopim u ograničenje broja znakova.
I’ve had terrible experiences with Casiny. They’ve taken a deposit from me but not credited my account, it’s been close to a month and I’ve been chasing them up everyday to make sure it gets sorted, but the customer support are shockingly rude and they say they will raise a note to their manager and then they close the chat abruptly. I asked for compensation in the mean time while it supposedly gets sorted and they offered me 15 free spins on 20 cent bets. Which is a much lower stake than what I play on, and after they ended that conversation short they didn’t even give the free spins. I also tried cashing out and they would not let me use crypto as a withdrawal method even though it is one of their listed withdrawal methods, the finance team contacted me via email telling me to cancel and change to bank transfer otherwise they couldn’t process my withdrawal. Very unprofessional service provider. There’s been more unpleasant experiences but don’t think I can fit into the character limit.