I am currently trying to withdrawal my winnings through wire transfer but before that i was doing the check method and it says 7 to 10 business days so i waited until 12 passed days that is and i spoke to costumer support for a long while which in return said ill see my money soon very soon cause at this point it was still pending ?!! So i waited 2 more days and nothing still pending !!! So contacted customer support again which in return told me they no longer do checks for withdrawals!!!!! Wth kind of games are these people playing so now i opened up an account for wire transfer and will see what excuses they have after i wait another 2 weeks !!!! Sick of the run around when I deposit my hard earned money and then win and cant get it back out!!!! This is a joke ruby slots !!!!