VIP Club Player Casino - Povlačenje igrača je odloženo.

My total balance is $5,000 and I requested a withdrawal of the maximum amount it permitted at one time of $2,000.

I promptly provided all required documentation and on March 10 received an email from VipClubPlayer with the following message

"We are delighted to inform you that We have received your KYC documents and verified them successfully.

We request you to send us your valid bitcoin address. Our team will review, verify and reach you at the earliest."

I did provide my BTC address right away, but the days have passed, and my follow up emails on the status of my withdrawal have been ignored.

Dear Law0451,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals from the casino in the past? Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

This is my first withdrawal from this casino I have not made any successful withdrawals from them before. I accumulated my winnings using both my two deposits and the deposit bonuses that came with my deposits.

Dear Lawrence,

Apologize for the inconvenience. We have reviewed your withdrawal.

We have observed that you haven't met wagering conditions yet on your first deposit on which you have raised withdrawal.

Mean while you have deposited again and has some balance in your account. Hence we are unable to cancel your withdrawal as it breached $5 clause violation.

Kindly reach us on Email, We will try to sort out this issue ASAP.

Regards,

VIP Club Player

Tomas, I have read the response from casino and it simply makes no sense. They said "meanwhile you have deposited again and has some balance in your account. Hence we are unable to cancel your withdrawal as it has breached $5 clause violation."

Is this a legitimate online casino or a straight up scam? They have the audacity to manufacture the fake phrase "$5 clause violation" really? Is this a joke?

Also it is patently false their claim that I deposited again while my account still had a balance. This is completely false. The only reason I deposited again is because I lost everything from my first deposit. I had to deposit a second time because I had no money left to play with!

It seems that VipClubPlayerCasino is fine with just making up lies and phrases that don’t mean anything like "$5 clause", and make nonsensical statements. They will do ANYTHING not to pay out legitimate winnings. This is truly unbelievable.

Thanks to both parties for their reply.

I believe the casino is referring to this rule I found in their terms and conditions: https://www.vipclubplayer.com/termsconditions/

All withdrawal requests will be processed and honored only when all the requirements are fulfilled. In an event where a withdrawal request is cancelled, the amount requested will be added back to the account’s balance. Meanwhile, during this type of occurrence, if the player had claimed any other offer or if he made any deposit, then this could result to $5 clause. Hence, Player should not make any new transaction when withdrawal is active.

Dear Law0451,

Regardless of the confusing wording of the terms and conditions, for now, I'd recommend contacting the casino and inquiring about what arrangement they are offering in order to resolve the situation if you haven't done so already.

Please let me know if you require any further help from us, or if the casino offered an outcome that is favorable to you.

I'll look forward to hearing from you.

Hi , the provision does not apply. I never cancelled a withdrawal request. When I finished playing I simply placed one withdrawal request and that was it, I did not make any deposit nor claim any offer after that withdrawal request. So the provision again does not apply.

I have tried emailing the casino numerous times to try to work things out and they have ignored me.

I

Thanks for your patience, Law0451

I will now transfer your complaint to my colleague Adam ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello Law0451,

I have reviewed your case and will see if I can help.

Dear VIP Club Player Casino,

Can you please clarify the meaning of the term mentioned? Also, can I ask you to provide the player's game logs/transaction history to my e-mail ([email protected]) so we can gain an understanding of what has occurred?

Kind regards,

Adam

Hello Adam,

I investigated the player's profile and discovered that he has not completed the wagering on his first deposit and has made a second deposit. If we cancel his withdrawal right now, the balance will become muddled up which could lead to violate the $5 Clause. Because of this, we are awaiting the players' response.

Visit the following T&C link for more information:

https://www.vipclubplayer.com/termsconditions/

Best Regards,

VIP Club Player

I want to point out again that the last communications from VipClubPlayer to me was simply that I had been KYC verified. They never contacted me at any time claiming that anything else had to be done on my end. Instead for several weeks now they have completely ignored all my follow up emails on my withdrawal requests.

now they provide an explanation to CasinoGuru that makes no sense. They allege that I have not completed wagering on the first deposit l, something they have NEVER communicated to me as they refuse to pay out my winnings.

Regardless, it’s impossible to have done any further wagering on the first deposit because I lost the entire amount of my first deposit. Obviously it’s impossible for me to wager more when there is no balance left in the account.

Why is this casino saying additional wagering should be done on a deposit that was lost in its entirety and why do they fail to say exactly how much this (impossible) remaining wagering is? It is clear VipClubPlayer simply does not want to pay out $5,000 in winnings. They want to steal all of the money to further enrich themselves. Exemplified by the fact that they ignored my communications seeking updates rather then ever respond with any communication explaining the refusal to pay out.

Hey Adam,

If you look at the presented image, you will see that the user made a first deposit on 2/17/23 and requested a withdrawal later on without having the wagering requirements for the initial deposit met. Therefore, his amount will become mixed up with the second deposit which was made on 2/18/23 if we cancel his withdrawal at this time, resulting in a $5 violation. Also our withdrawal team has sent the player a detailed email on this.

Best Regards,

VIP Club Player

Dear VIP Club Player Casino,

Please clarify the amount of outstanding wagering, and how the player should proceed in such a situation.

Kind regards,

Adam

Hello, I finally received an email from VipClubPlayer saying the amount of rollover they wanted me to complete. I went head and completed the rollover and lost a little. So I hope there are no more issues and they pay out my remaining balance.

Hello Law0451,

I am glad to hear that some progress has been made, please keep me updated on how the withdrawal goes. We will keep the complaint open until we hear you have received the payment.

Kind regards,

Adam

So despite me completing this additional rollover VipClubPlayer continues to refuse to pay me out. I’ve attached a screenshot of the email I just received. I don’t know what to do with this online site. I guess I just got scammed by VipClubPlayer out of my $5,000.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I just got an email from VipClubPlayer saying they feel I won too much, and offering to refund my deposits to my card. Classic scam, don’t pay out winnings if people win, and instead offer to refund their deposits.

Dear Law0451,

You have breached our terms and conditions by engaging in violation of the $5 provision, which is what we have been attempting to convey all along. Since you made a deposit while your withdrawal request was still in process, our staff has offered you an account reset. If you still want to play with us, you can reset your account or else proceed with getting your deposits returned. 

Kind Regards,

VIP Club Player

Dear VIP Club Player Casino,

Please allow me to ask some questions to clarify the situation:

• Has the player completed the wagering for the initial deposit/bonus? What were the requirements?
• If the wagering has been completed, why does making a further deposit while waiting for a withdrawal affect the withdrawal?

Kind regards,

Adam

Hi Adam,

The player has not wagered through his initial deposit. I can provide you the transaction history if you'd want. 

Kind Regards,

VIP club Player

VIP Club Player is lying! They emailed me assuring me that I simply needed to complete $49,558 in rollover and that I would then be credited. I proceeded to complete the entire $49,558 in rollover, and they still refused to pay out my winnings, making up nonsense about a $5 clause.

The fact is, that VIP Club Player asked me to complete additional rollover hoping I would lose all the money, but they never intended to pay out my winnings in the event I did successfully complete the rollover as occurred here. Instead, they offered to refund my deposits because they don't want to pay $5k in winnings. They never intended to pay out my legitimate winnings.

VIP Club Player lied to you Adam by saying I did not complete my wagering when I certainly did complete the entire $49,558 in wagering. I've attached screenshots of my email correspondences with this scam site VIP Club Player.

Dear VIP Club Player Casino,

Please do forward the transaction history to my e-mail, [email protected].

Kind regards,

Adam

Hi Adam,

Kindly check the transaction history that I have sent you via mail.

Kind Regards,

VIP Club Player Casino

Hello VIP Club Player Casino,

Please see my response via e-mail.

Kind regards,

Adam

Dear VIP Club Player Casino,

Contradictory to your statement, the player is adamant that they have completed the wagering requirements. Are you able to please provide evidence of the amount wagered, and any amount outstanding?

Kind regards,

Adam

Dear Law0451,

There has been no further response from the casino, I will contact them once more. In the meantime, please let us know of any developments.

We would like to ask VIP Club Player Casino to respond to this complaint and provide supporting evidence as requested.

I will extend the timer for 7 days. If there is no response within the specified timeframe, the complaint will be closed as 'unresolved' and have a negative effect on the rating of the casino.

Kind regards,

Adam

Hi Adam,

I have replied you via email on 21/4/23. Kindly check and let me know.

Kind Regards,

VIP Club Player

Hello VIP Club Player Casino,

I have replied to you via e-mail also, we need to see clear proof of the wagering not having been completed. Are you able to provide anything further to support this?

Kinds regards,

Adam

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Law0451,

I have looked at everything again and there are a couple of details that I need to clarify further.

You mentioned previously:

"I just got an email from VipClubPlayer saying they feel I won too much, and offering to refund my deposits to my card. Classic scam, don’t pay out winnings if people win, and instead offer to refund their deposits."

Can you please forward this e-mail to me at [email protected]?

Also, the casino states that you have not completed the wagering, but you have stated that you went ahead and completed the outstanding wagering and fulfilled the requirement. Do you have anything from your account/game history that shows this?

Kind regards,

Adam

Hi Adam,

I have forwarded you the written confirmation I received from VipClubPlayer that I completed the rollover requirements. In addition, I forwarded the other emails they sent me trying to offer to refund my card what I deposited instead of paying out my winnings that I am entitled to. I also emailed my wager history information.

Dear Law0451,

Thank you for the information provided.

Dear VIP Club Player Casino,

You stated that the player had not completed the wagering requirements, but the player has supplied a screenshot of a message from the live chat agent that states "You have met with your wagering".

Can you please clarify why this is the case?

Kind regards,

Adam

Dear Law0451,

There has been no further response from the casino, I will contact them once more. In the meantime, please let us know of any developments.

We would like to ask VIP Club Player Casinol to respond to this complaint. I will extend the timer for 7 days. If there is no response within the specified timeframe, the complaint will be closed as 'unresolved' and have a negative effect on the rating of the casino.

Kind regards,

Adam

Dear Law0451,

There has still been no further response from the casino. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I am sorry we could not be of more help on this occasion.

Best regards,

Adam