Stakerush Casino - Igrač se suočava sa kašnjenjem povlačenja.

Good day,

I wanted to verify my account with an ID card, etc., so I could withdraw the $1.6 million. But they're forcing me to pay $100 to verify my account. And I want to withdraw the money IMMEDIATELY.

Greetings,

Venelin K******

Guten Tag,

ich wollte meinem Account verifizieren durch ID Karte(Personalausweis)usw. Damit ich die 1,6 Millionen $ auszahlen kann. Aber die zwingen mir 100$ dass mein Konto Bestätigt wurde. Und das Geld möchte ich SOFORT auszahlen.

Grüße,

Venelin K******

Dear penko8384,

Thank you very much for submitting your complaint.

I’m sorry to hear about the issue you're experiencing while trying to verify your account and withdraw your winnings. Being asked to pay a fee in order to complete verification is extremely concerning, and unfortunately, this is a common practice among scam or fraudulent casinos.

Legitimate, licensed online casinos never charge players upfront to verify their identity or to process a withdrawal. For this reason, we strongly advise that you do not send any money or provide any additional personal documents to the casino.

To better understand the situation, could you please clarify the following:

1. Have you already made any deposits at this casino? If so, how much?
2. How did you first come across this casino (e.g. advertisement, social media, etc.)?

Please be aware that due to the suspicious nature of this case, it is highly likely that we will have to close the complaint as unresolved. However, we still want to gather all the information available so we can document the issue and potentially warn other players.

Thank you in advance for your reply.

Best regards,

Petronela

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Good day,

I didn't deposit any money. It was through a no-deposit bonus. And I saw the ads on social media sites like Instagram, Facebook, etc.

But maybe you are right that it is a fraudulent site.

Greetings

penko8384

Guten Tag,

Ich habe kein Geld eingezahlt. Es war durch einen Bonus ohne einzahlung. Und das habe ich auf socialseiten die werbungen gesehen z.B. wie Instagram, Facebook usw.

Aber haben sie vielleicht recht dass eine betrügerliche seite ist.

Grüße

penko8384

Please reply. 🥲

Bitte antworten Sie. 🥲

Dear Venelin,

Thank you for your confirmation. I’m very sorry to inform you that, based on your information and our review, this operator is indeed fraudulent. We have added the casino to our database and issued a "SCAM Casino" warning to protect other players.

Unfortunately, there is no legitimate way to recover the $1.6 million you believe you have in the account. At this point, we recommend you cease any further communication or payments to this site and accept that the funds are irretrievable.

We understand how distressing this must be and regret that we cannot do more to help you recover these losses. If you have any further questions or need advice on reputable, licensed operators in the future, please don’t hesitate to reach out.

Kind regards,

Petronela

Head of Complaint Resolution Center

Casino.Guru