Stake Casino - Igrač prijavljuje neslaganja u podešavanjima klađenja.

Hi Casino Guru,

I’m reporting a single, recent incident with Stake.com’s Dice Autobet. I first tried to resolve this via live chat (at least 8 separate contacts, always polite), then posted on their community forum today, and emailed support earlier today for a documented review. I’m requesting neutral mediation.

Session: mobile, no VPN, exactly 11 bets in ~1 second.

Autobet settings used:

On every streak of 1 loss → increase bet 395%

On every streak of 1 loss → set win chance 75%

On first streak of 2 losses → increase bet 20 000% (200×)

On first streak of 2 losses → set win chance 98%

On profit > €0.00 → reset bet amount

On profit > €0.00 → reset win chance

Documented discrepancies:

Bet #2: "increase by 395%" executed as +503% (0.37 → 1.86).

Bet #6: same error — +503% instead of +395%.

Bet #10: after a loss, Conditions #1–2 not applied (bet stayed €0.40, win-chance didn’t update).

Bet #11: stake jumped to ≈€490 — not derivable from my configured rules (even if multipliers stacked).

Support replies have varied: first "conditions worked as intended", later "autobet settings are handled on your device (client-side)". Even if some logic runs client-side, the server still accepted a stake progression that cannot result from the displayed settings. Ideally, a safe design would reject out-of-policy wagers rather than execute them.

Note on fiat values: bets were in LTC. Since the session, LTC fell ~20%, so the current EUR figures in the UI look lower; please rely on stake amounts / JSON and timestamps.

Request:

(a) a technical audit with the casino’s server-side pre-bet evaluation for bets #2, #6, #10, #11 (which conditions & multipliers were accepted) and an explanation for 503% vs 395% and the ≈€490 final stake; or

(b) a refund / goodwill credit for the last bet, without admission of liability.

Direct links to each bet (1–11):

1. https://stake.com/my-bets/casino?iid=house%3A410022741792&modal=bet
2. https://stake.com/my-bets/casino?iid=house%3A410022742486&modal=bet
3. https://stake.com/my-bets/casino?iid=house%3A410022743091&modal=bet
4. https://stake.com/my-bets/casino?iid=house%3A410022743701&modal=bet
5. https://stake.com/my-bets/casino?iid=house%3A410022744382&modal=bet
6. https://stake.com/my-bets/casino?iid=house%3A410022745100&modal=bet
7. https://stake.com/my-bets/casino?iid=house%3A410022745699&modal=bet
8. https://stake.com/my-bets/casino?iid=house%3A410022746314&modal=bet
9. https://stake.com/my-bets/casino?iid=house%3A410022746885&modal=bet
10. https://stake.com/my-bets/casino?iid=house%3A410022747500&modal=bet
11. https://stake.com/my-bets/casino?iid=house%3A410022748196&modal=bet

Attached: the JSON export - the 11 bets are easy to isolate by the mobile IP: 37.33.160.188/32 or by searching "mobile":true. I can also provide live-chat transcripts upon request. I’d appreciate it if Stake could share the server-side pre-bet evaluation for bets #2/#6/#10/#11 and the exact formula/rounding that led to the ≈€490 bet. Thank you for mediating.

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Dear marswuuber,

Thank you very much for submitting your complaint.

I'm sorry to hear about your problem with Stake Casino. To help us better understand your situation and assist you effectively, could you please provide us with more details by answering the following questions?

• What device and operating system are you using to access Stake.com?
• Can you confirm if you have experienced any technical issues or faults on the platform besides the discrepancies you mentioned?
• Have you taken any screenshots or recorded any evidence of the issues with Autobet during your session?
• Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to [email protected]?

Your cooperation in providing these details will help us investigate and work towards a resolution.

Meanwhile, please check our article explaining "How slot machines are programmed"

ttps://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you.

Thank you in advance for your understanding.

Best regards,

Katarina

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear marswuuber,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Katarina