Paradise 8 Casino - Igrač je zaključan sa odloženim povlačenjem.

I was locked out of my account at Paradise8 Casino. I have been awaiting a wire transfer of $400, that has been pending since December 1, 2024.

I had already been previously verified. I had sent in the required documents, which were forwarded to the financial department for verification, on November 18, 2024. I was told this could take up to 72 hours to be approved. In the event of needing to provide further information or documentation, I would be informed by email from the financial department.

I have been able to log into my account up until December 5, 2024. On December 6, 2024, I was locked out.

Hello SHEPSLADY,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Paradise 8 Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Hello Nick,

Thank you for responding and reaching out to me.

There is an update. I spoke with a sister casino to see if I could speak with a representative from Paradise8. Emma, which I later found out was a bot, said she could connect me to a Paradise8 representative. Kimberly, who is not a Paradise8 representative, connected and said that I could be temporarily kicked out if I was connected to a VPN. After uninstalling my VPN, I was able to reconnect. The funds are still pending. The last conversation I had was with chat. I was told, before my account was locked, that withdrawals can take 5 to 12 days.

Now, on to answer your questions. I had already provided the necessary documents, which were forwarded to the financial department for verification and approval, on November 18, 2024. I was told this could take up to 72 hours to be approved. In the event of needing to provide further information or documentation, I would be informed by email from the financial department. So, I do not have a definitive answer to whether I have been officially approved or not.

On November 30, 2024 I made

an $11 clean, no bonus deposit, using bitcoin. My wire transfer withdrawal was initiated between 3 am and 4 am on December 1, 2024.

I wrote to them by email and by chat on December 6, 2024. I asked them why my account had been locked. I have yet to receive a response.

Since this is only day 6, can I keep this post until I receive the funds? This way the casino can get a fair review if they follow through.

Thank you for your time and hearing my case. You are greatly appreciated.

I just received an email response from the casino. They referred to both of my concerns.

They said to please allow up to 12 working days for the withdrawal. They also said that the VPN caused the lock out. They said if it happens again, I will be permanently locked out.

Good thing that I un-installed it.

No update at this time

Dear SHEPSLADY,

I’m glad to hear that the VPN issue has been resolved, as most casinos typically block players immediately if VPN usage is restricted.

Since the recommended 14-day period for withdrawal processing has now passed, could you kindly confirm if the funds have been received since your last update?

Looking forward to your response.

Best regards,

Nick

No funds received at this time. I wrote and asked for an update 2 hrs ago. Still no response.

It is now 12/18/2024 @ 07:15 AM PST, which is 10:15 AM EST. Funds are still pending.

I received a reply...

Thank you for your email.

Your withdrawal is currently being processed by our finance department and will be sent on our next payment date, at the beginning of next week.

Best regards,

VIP Team

Paradise8

casinoparadise8.com

Dear SHEPSLADY,

When exactly did you receive this message from the casino?

If when you posted it, I would probably advise to wait at least until next week.

In case the money still would not arrive, we will try to intervene.

Regards,

Nick

Their response was sent on 12/18/2024 @ 09:52 AM

@ 09:59 AM I responded with this ----

Thank you! What will wait time be for withdrawing next time?

Did not mean to send that last message til I added their response.

On 12/18/2024 @ 10:25 pm they responded to my question of how long the next withdrawal will take.

We hope this finds you well.

As a general rule and according to our T&C's, withdrawals can take up to 12 business days at the latest to process.

As mentioned in the previous Email, your withdrawal is currently being processed by our finance department and will be sent on our next payment date, at the beginning of next week.

We hope to see you online again soon,

VIP Team

Paradise8

This response raises a small concern. Chat services had a different response.

According to the chat, the more often you withdraw, the faster withdrawals will happen.

Also, they offer withdrawals using wire transfers or bitcoin. If the withdrawal process takes so long because it is going through proof of identity and ruling out fraudulent accounts, then what, may I ask is going to take another 3 weeks to receive a withdrawal? Love the games but not worth the hassle. Too bad... I could have referred a couple of people and received a $25 chip for each one, who deposits. I love free money, but love my friendships, much more.

As of 9 am this morning, Dec 23rd, the funds are no longer pending, nor does it show a withdrawal in my history. My bank agent does not see a pending deposit going to my account. I spoke with chat and she informed the financial department that I would like an update on the wire transfer. I have yet to hear from them. I talked with her around 3 pm.

Update

They wrote at 8:30pm on the 23rd:

Hello Michelle,

We hope you are well.

The finance department has notified us that your withdrawal has been

processed and sent, please note that wire transfers can take few bank

days to reflect in the recipients account.

Best regards,

VIP Team

Paradise8

casinoparadise8.com

Dear SHEPSLADY,

If the payment has been already processed by the casino, it is only a matter of time before it would arrive to you.

Let us know within a few days if the money would arrive.

Will be awaiting your response.

Regards,

Nick

As of yet, there is no transfer. My bank asked for my wire transfer receipt. I never received one. I asked them to send it to me via email. They said they will inform the finance dept of my inquiry.

No response to my request for a wire transfer receipt, nor is there a wire transfer transaction reflecting in my bank account. Time is 02:43 am, 12/28/2024

Now, I am hotter than a stove pipe! I have yet to get a response to my request for a receipt, nor have I received funds in my account, but that is not what makes me so very angry

i am finally able to look at my withdrawal history transactions in the account. What I see is a. withdrawal of $-110 on 12-24-2024. Why???!!! What happened to my $400 withdrawal???!!!

Thank you SHEPSLADY for all the information provided. I will now forward your complaint to my colleague Peter ([email protected]) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Thank you Nick. I just looked and my account still does not reflect a deposit being made. It is 03:40 am 01/03/2025

Hello there,

Thank you SHEPSLADY for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Paradise 8 Casino for their help in resolving this complaint. We would like to know what is the issue with the withdrawal and what can we do to help the player receive their winnings.

Thank you!

That would be greatly appreciated. I would love for you to find out from the casino why I was not informed of the withdrawal change, why I haven't received a wire transfer receipt, and why the funds have not been deposited into my account yet. Thank you very much for all that you do.

Hello everyone,

We hope all is well and we would like to use this chance to wish a happy new year to all🙂

We have reviewed the case throughly and we would like to put things in the right place if we may:

1. Player deposit was 11, therefor max cash out is 110 (by t&c max cash out is x10 deposit amount). Rest of balance is voided as its bonus money not withdrawable, very normal and very common on any other site as well.
2. Player provided wrong or not full beneficiary bank detailes, therefor the withdrawal bounced back with the reason of :NEED FULL BENEFICIARY BANK DETAILS TO PAY

Player was emailed about it and once he will provide the correct information , in an email back to his account manager \ support team, which have been emailed him - we will be able to pay the withdrawal as should.

We have no intention of NOT paying the player, infact we already did and it bounced back.

The player should check his inbox and spam folder and reply to our email asap so we can get it going once again.

Best,

Support team

Paradise 8

Thank you for the update Paradise 8 Casino representative.

Dear SHEPSLADY, please provide the required information to the casino so we can continue with the resolution of the issue. Thank you in advance for your cooperation!

Ok, so I found the email . It was sent at 12:31 am 1/05/25. BUt, why won't they send me a wire transfer receipt? What is the problem with that? My bank asked for this over a week ago. They would like for me to have them verify the info was entered correctly. So, unless they have sent that receipt to me to have my bank verify, we are going to be waiting much longer til they do. Please have them supply the receipt. I will also request this for the third or fourth time. Thank you for all that you do. You are much appreciated! I also thought that I had read over, quite thoroughly, on the clean deposits, but do not recall reading the withdrawal limit. The only limit was on the wire transfer limit and on bonus money and free spin bonus money.

here is what they sent...

Hello Michelle,

I hope you are well.

Upon review, your payment was returned to us with the reason: "NEED FULL

BENEFICIARY BANK DETAILS TO PAY." Please provide the full beneficiary

bank details required for the transfer.

Additionally, we’d like to clarify the payment calculation. As per our

terms, the maximum cash-out is 10x the deposit amount. Based on your

deposit of 11, the eligible payout has been calculated as 11x10 = $110.

Once we receive your complete bank details, we will proceed with

resending the payment without delay.

We also kindly ask that you remove your forum post regarding this issue,

as we are actively working to address it. Your cooperation is highly

appreciated, and we apologize for any inconvenience caused.

If you have any further questions or concerns, feel free to reach out to

us directly.

Best regards,

Claire

VIP Manager

Paradise8

casinoparadise8.com

My response:

Dear Claire,

Until this issue is resolved, my post, in the forum, will remain.

Forgive me if you feel this is disrespectful. I have been dealing with this for a very long time. A far cry from the 5 to 12 working days. I have asked for a simple wire transfer receipt so that my bank could verify. I had asked for this over a week ago, and still, I have yet to receive it.

I found out on researching my history of withdrawals that the withdrawal amount had changed, and that it was sent out on the 24th. I feel an email would have been quite appropriate with a wire transfer receipt showing the transaction, and also to inform me it was on its way.

I cannot verify with this email what it is that was incorrect. I gave you detailed information in the extra info box provided. I provided everything that was in the overseas transfers and the inland transfers. So again, I ask with all the utmost respect for you, please send me a receipt of the wire transfer, and please specify if this is overseas or an inland transfer.

I thank you, Claire, and appreciate you working with me to resolve this issue quickly.

Sincerely,

Michelle

I emailed Claire with the wire transfer details that were directly written and copied from the bank representative. This was done at 12:20 am Jan 7, 2025.

This was sent at 3am 1/7/2025. I replied with a thank you and that I appreciate that they are keeping me informed of the progress.

Hello Michelle,

Thank you for providing the information. I’ve forwarded it to our Finance Department.

The payment will be resent as soon as possible, and I’ll make sure you’re updated once the process is complete.

Show quoted text

Thank you very much. I appreciate you informing of the progress.

The funds are showing in my account, although I am unable to access them yet, and it is only $100. I was originally supposed to receive $400 but was told It was reduced to $110. Now it is $100. I will never play at this casino again. Thank you for all of your help. It is greatly appreciated and it was a pleasure working with you. It is very nice to know that we have a place to turn to for help in resolving issues with casinos. The casino asked that I remove this post from the forum but they didn't pay what they said they were going to pay me, so I am leaving it in.

Hello Michelle,

Whatever the amount is, we will never take it lightly.

Please do navigate to your crypto wallet and you will see the missing $10.

Best,

Support team

Paradise 8

The casino had held up to their promise. I have received the full amount of $110. I must hold up to my promise to the casino and remove this post. Please advise on how to do so.

Dear SHEPSLADY,

We're glad to hear that your issue has been resolved. We can't remove the post but we'll go ahead and mark the complaint as 'resolved' in our system which will positively affect the casino's reputation. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Peter