OneSlot Casino - Povlačenje igrača je odloženo.

The casino is delaying the payment. I won $910 in the oneslot casino about a month ago. I passed the verification, waited for verification for several days, as soon as they verified the account I received an email that my account was successfully verified and I can make a withdrawal. I placed a withdrawal request on April 3 for $910. They still have not paid me my winnings, I contacted the online support chat about 15 times on different days. Each time they told me to wait, your withdrawal is being processed, it will definitely be completed soon. We have a heavy load. I placed a withdrawal of $910 on April 3, Today is April 26, I still have not received my funds. Every time I contact the support, their online support answers me everything is fine, I assure you, your withdrawal is being processed, we have a large number of withdrawal requests, do not worry, your withdrawal will definitely be completed. And I received such responses about 15 times during the entire time. I have many screenshots of correspondence with them.

Казино задерживает выплату. Я выиграл 910$ в казино oneslot около месяца назад. Прошёл верификацию, ждал проверки несколько дней, как только они верифицировали аккаунт я получил сообщение на электронную почту что мой аккаунт успешно верифицирован и я могу сделать вывод средств. Я поставил на вывод средств 3 апреля 910$. Они до сих пор не выплатили мне мой выигрыш, я обращался в онлайн чат поддержки около 15 раз в разные дни. Каждый раз они мне говорили ожидайте, ваш вывод обрабатывается, он будет обязательно выполнен в ближайшее время. У нас большая нагрузка. Я поставил вывод средств в размере 910$ 3 Апреля, Сегодня 26 апреля, я до сих пор не получил свои средства. Каждый раз когда я обращаюсь в поддержку, их онлайн саппорт отвечает мне все хорошо, я уверяю вас, ваш вывод средств находится в обработке, у нас большое количество заявок на вывод, не волнуйтесь ваш вывод средств обязательно будет выполнен. И таких ответов я получал около 15 раз за все время. У меня есть много скриншотов переписок с ними.

Hello Artem2001,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with OneSlot Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when is your account fully verified?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

The casino is delaying the payment. I won $910 in the oneslot casino about a month ago. I passed the verification, waited for verification for several days, as soon as they verified the account I received an email that my account was successfully verified and I can make a withdrawal. I placed a withdrawal request on April 3 for $910. They still have not paid me my winnings, I contacted the online support chat about 15 times on different days. Each time they told me to wait, your withdrawal is being processed, it will definitely be completed soon. We have a heavy load. I placed a withdrawal of $910 on April 3, Today is April 26, I still have not received my funds. Every time I contact the support, their online support answers me everything is fine, I assure you, your withdrawal is being processed, we have a large number of withdrawal requests, do not worry, your withdrawal will definitely be completed. And I received such responses about 15 times during the entire time. I have many screenshots of correspondence with them.

Казино задерживает выплату. Я выиграл 910$ в казино oneslot около месяца назад. Прошёл верификацию, ждал проверки несколько дней, как только они верифицировали аккаунт я получил сообщение на электронную почту что мой аккаунт успешно верифицирован и я могу сделать вывод средств. Я поставил на вывод средств 3 апреля 910$. Они до сих пор не выплатили мне мой выигрыш, я обращался в онлайн чат поддержки около 15 раз в разные дни. Каждый раз они мне говорили ожидайте, ваш вывод обрабатывается, он будет обязательно выполнен в ближайшее время. У нас большая нагрузка. Я поставил вывод средств в размере 910$ 3 Апреля, Сегодня 26 апреля, я до сих пор не получил свои средства. Каждый раз когда я обращаюсь в поддержку, их онлайн саппорт отвечает мне все хорошо, я уверяю вас, ваш вывод средств находится в обработке, у нас большое количество заявок на вывод, не волнуйтесь ваш вывод средств обязательно будет выполнен. И таких ответов я получал около 15 раз за все время. У меня есть много скриншотов переписок с ними.

Thank you Artem2001 for all the information provided. I will now forward your complaint to my colleague Jana ([email protected]) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear Artem2001,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite OneSlot Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Comoros Gaming Authority (https://gamingcontrolanjouan.org/) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own ([email protected]). I am sorry I could not be of more help on this occasion.

Best regards,

Jana