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Hlo there , My name is Sahil. I have been betting on mostbet for around 1 and half month. But now all of a sudden , they have frozen my account . So they told me send the documents for verification to their mail and I followed the steps and my docs got verified too but then they told me to shedule skype video call for verification , I did that part too and did my skype verification too . But now I am not getting any response of my verification.Why are they taking too much time when my docs got verified and I verified my identity on video call too, why can't it be immediate.Why my money is frozen for this much time.

account frozen date :- 6 March 2025 .

Dear sahil889900889900,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• When exactly did you have the Skype call with the casino?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I usually play aviator, crash games on casino or sports betting.

Skype call took place on 10 march 2025 , and account frozen date is around 5 march 2025. I have attached my skype call screenshot as proof that I did my skype call verification.

I always play without bonus , only with my real money .



Now I am also having problem log into my account , even If I am entering correct Id and Password , it is saying wrong credentials . and sometimes when I try to log in from mirror sites which support provided , it send a pop up of suspicious attempt to login and sends a code on my mail and when I enter the code it again says wrong id and password .What is wrong with mostbet ? Please help me out mostbet and casino guru . It is very very stressful.

Please reply casino guru , now they sent me a mail that they have blocked my account and my balance of mostbet . Please help me get my money , that's my hard earned money and now I am unable to do anything and feeling helpless. I didn't do anything wrong . When I lost money in aviator or casino why didn't thehy blocked me that time but when I have won some money back they have blocked my account and taken my money . They are not even refunding my deposited money which i collected for months .

Thank you very much, sahil889900889900, for your cooperation. I will now transfer your complaint to my colleague Peter ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello peter , Please help me get my money , I have mailed them so many times but they keep telling same thing that my funds are also blocked now . I don't know why this is happening , if I can't get my full funds just give me my deposited amount excluding the latest wins , which will work in boths favour because that's my hard earned moeny and how can i let it go . I have done so much to collect that money . I hope I get my funds , please casino guru and mostbet .

Hello there,

Thank you sahil889900889900 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask MostBet Casino for their help in resolving this complaint. We would like to know why was the player's account blocked and what can we do to help resolve this issue.

Thank you!

Hello, Dear sahil889900889900 and Casino Guru!

The game account was blocked in accordance with Paragraph 2.10 of the Rules: 

 If a Player is suspected of committing fraudulent actions against the Betting Company (multiple accounts, multiple sessions (multiple simultaneous active sessions on one account), bets made by third parties, the use of betting automation software, playing on arbitrage situations, bets placed to exceed the limits set by the Company, misuse of Loyalty Programmes, or if the gaming account is not used to place bets, etc.), the Betting Company reserves the right to prevent these fraudulent actions by:

 Cancelling bets.

 Restricting withdrawals.

 Closing the client's account without reimbursement.

More details can be found in clause 2.10 of the rules on our website.

We had a verification of this case, we have sent details to [email protected], we will wait for the Casino Guru team's response.

 

Have a nice day!

Best regards, Mostbet.

Same things kept coming in my mails, I am very very stressed . Why are you keeping my money , that's mine not yours. I deposited money and now you have kept it to yourself including my winnings and also the deposited amount. The deposited amount belongs to the client not the company . I collected it . Please , please refund my amount latest deposited amount which was used to bet if not the full amount including winnings can be given, because that belongs to me , please casino guru and mostbet , please help me , I need that money . It is so hard to collect again that much money , it has affect my daily life.

And can i get the details sent by mostbet to you peter about my case , Because I haven't been given the proper evidence . I just kept getting same message of clause 2.10 not anything else .

and please help me get my deposited amount , please.

Dear sahil889900889900, it came to light that the issue in your complaint was purely sports betting related, unfortunately, we don't have a branch dealing with sports betting yet. We wouldn't be able to advise you correctly as we don't have enough insight into sports betting, and we wouldn't be able to judge competently all the pros and cons, therefore, we have to reject your complaint. We’re truly sorry we couldn’t be of more help in this case. If you run into any issues with this or any other casino regarding casino games in the future, don’t hesitate to contact us.

Best Regards,

Peter