mFortune Casino - Player kritizira postupak provjere.

Well, I can't make a choice because I don't have completed verification of the address, I sent them as they asked for a paper with my address through an agent who communicated in the chat. over and over

Dobry nemozem spravit vyber lebo ze nemam dokonvenu overenie adresi poslal som im ako ziadali papier s mojou adreso cez agenta co zomnou komunikoval do chatu povedal ze je to vporiadku on to tam da a ze o 24 hodin mam skusit vyber a zase tam je ze dokumenty neschvalene stale dookola

Dear Martin,

Thank you very much for submitting your complaint. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly, and I am afraid you will have to go through this process if you want to get your winnings.

If you wish to receive your winnings, I’d suggest cooperating fully with the casino and provide all the required documents again. Please, let us know about the outcome.

If there is anything else, I could help you with in the meantime, please do not hesitate to contact me.

Best regards,

Kristina

Dear Martin,

Have you provided the documents again? Has there been any news? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.