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Dear Zikyn1991,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please describe your problem in more detail so we can better identify where the issue might be? Do you receive some error message?

Also, could you let me know if you have contacted the support regarding this issue? Please forward me any relevant communication between you and the casino, if there is any. My email address is [email protected]. I am not sure if we will be able to help you, but we will try our best. Looking forward to hearing from you.

Best regards,

Kristina

Dear Zikyn1991,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.