Jet Casino - Depozit igrača nije uplaćen.

I made a deposit at this Casino yesterday 07/07/2025, the money simply did not enter the game account, I contacted support and even though I sent the proof of payment they asked for 3 hours to wait for the money to enter the account, the 3 hours have passed and the money has not fallen into the account. I contacted support again and they said they would send an e-mail to deal with the matter, but they didn't. I've already been a victim of theft during the course of my stay. I've been the victim of theft while gambling in the casino before, but this is the first time it's happened without me even playing.

Realizei um depósito nesse Casino ontem dia 07/07/2025, simplesmente o dinheiro não entrou na conta do jogo, entrei em contato com suporte e mesmo eu enviando o comprovante do pagamento eles pediram 3 horas para aguardar o dinheiro entrar na conta, se passaram as 3 horas e o dinheiro não caiu na conta. Entrei em contato novamente com suporte e disseram que iriam enviar um e-mail para tratar do assunto, mas não enviaram. Eu já fui vítima de roubo durante as apostas no casino, mas é a primeira vez que isso acontece sem eu só menos ter jogado.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’s credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear jozanctba75,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas