Get Lucky Casino - Igrač tvrdi da je otkazivanje opklade prevara.

I got in touch with Get Lucky but not with Suomikasino which is the same game. When you cancel a bet in the Aviator game of both lafkan, it shows up in the casino's game history as a lost game. This is a large-scale scam. I noticed it myself on June 3, 2025. I haven't been able to get in touch with Aspa at Suomikasino.. and the amount is significant, what has disappeared from my account. In the picture, Get Lucky is busy. One shows the Aviator history and the other the casino's own. The difference here is only 2€ but at Suomikasino it's bigger

Get luckyyn sain yhteyden mutta Suomikasinoon en joka on samaa puljua. Kummankin lafkan Aviator pelissä kun peruu panoksen niin se näkyy casinon pelihistoriassa hävittynä pelinä. Tämä on laajamittainen kusetus. Huomasin sen itse 3.6.2025. Suomikasinolla en ole saanut yhteyttä aspaan.. ja summa on merkittävä mikä multa on hävinnyt tililtä. Kuvassa get luckyn touhu. Toisessa näkyy aviator historia ja toisessa casinon oma. Erotus tässä ei ole kuin 2€ mutta Suomikasinolla isompi

Dear Cpalace,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To assist you effectively, could you please clarify the following:

• Do you have any videos that would show the transactions or bets that you believe were erroneously recorded as lost? If so, please forward them to me at [email protected].
• Have you attempted to contact Get Lucky regarding this issue? If so, what was their response?
• Can you share the screenshots you mentioned that illustrate the difference in the game history?
• What is the total amount that you believe has disappeared from your account at GetLucky Casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Thank you for your emails. Do I understand correctly that your issue has been fixed in the meantime? Please let me know so that we can decide whether to close the complaint, or continue with the investigation.

Suomikasino and Get Lucky returned the bets after the relevant department had investigated. The bug on mobile has not been fixed. No problem on desktop. But the buggy game because Aviator does not work on mobile.

Suomikasino ja Get Lucky palauttivat panokset kun vastaava osasto oli tutkinut. Vika mobiilissa ei ole korjattu. Pöytäkoneella ei ongelmaa. Mutta buginen peli koska ei toimi Aviator mobiilissa.

I'm glad to hear that your bets were returned.

Regarding the bug you encountered while playing on a mobile device, please note that technical issues of this kind fall outside the scope of our investigation. We recommend either playing the game on a desktop device or using a different platform that offers a stable mobile version without such bugs.

Please let me know if you are still experiencing any issues with your bets or balance, or if we may close this complaint as resolved.

Dear Cpalace,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.