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Requested withdrawal on November 18th after a week still no signal and in chat they always say the same things

Richiesto prelievo il 18 novembre dopo una settimana ancora nessun segnale e in chat dicono sempre stesse cose

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Dear Carnic999,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Ok I haven't been asked for any documents yet as it tells me that my account doesn't need verification at this time

Ok ancora non mi è stato chiesto nessun documento in quanto mi dice che il mio account in questo momento non ha bisogno di verifica

Hi, I wanted to let you know that I just received an email saying withdrawal completed, now I'm waiting for it to be paid into my account.

Ciao ,volevo dirti che ora ora mi è arrivato un email con scritto prelievo completato ,adesso attendo che venga versato sul mio conto

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Carnic999,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila