Casino Belgium - Player ima problem sa verifikacijom.

Constant requests to send a document.

After sending me again and again, the casino closed my account with a nonsensical answer.

I did not break any conditions, I had only one account and sent the documents that I sent.

Constantly waiting almost three months !!!!

Unbelievable arrogance and I never want to hear about them again!

Neustálé žádosti o zaslání dokumentu.

Po opetovnem zasilani znovu a znovu mi casino uzavrelo ucet s nesmyslnou odpovedi .

Zadne podminky jsem neporusila,mela jsem pouze jeden ucet a doklady co zadaly jsem zaslala.

Neustale cekani skoro tri mesice!!!!

Neskutecna arogance a uz nikdy vice o nich nechci slyset!

Dear Monika,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please send me some statement of the casino? For example, from your email or live chat communication with the casino’s support. You mentioned they gave you a nonsensical reason.

Thank you in advance for a reply.

Best regards,

Kristina

Dear Monika,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.