BlueChip Casino - Pristup igračevom nalogu je ograničen.

Player ID: PL-6729

The ongoing failure by Blue Chip to resolve a critical technical issue that has resulted in my funds being held "hostage" since Monday, November 24, 2025. My account is inaccessible, continuously looping back to a login button, and despite initiating live chat support on Monday, the team has repeatedly given the same ineffective solution of clearing cookies and the cache, which I have repeatedly confirmed does not work. Days are now elapsing, and I am still being told the issue is being "escalated" without any alternative troubleshooting, clear timeline, or means to access my money, demonstrating a complete disregard for the financial stress and time sensitivity of wanting to utilize my funds within the 72 hours that has already passed. I request immediate and effective action to either restore account access within 24 hours or provide an alternative, secure means to withdraw all my funds so I can move on, along with specific escalation details and a definitive timeline, as failure to do so will be viewed as deliberately restricting access to my own capital.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you tried placing only sports bets, or did you try playing some casino games as well?
• Have you experienced similar issues with your BlueChip Casino account in the past?
• Have you tried using a different browser or device to access your casino account?
• Have you passed the full KYC verification at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Yes, I have done all of those steps, and I have used a different browser, and I've cleared cookies and cache. I told them this the three times I interacted with them, and they simply told me that they escalated it to another agent who would tell me the same thing, over and over and over again. The only thing I can do is withdraw the money because they require you to click this looping login button in order to place a bet, and when I tried, they rejected my withdrawal. This means that if they are failing to address the technical issue but are also refusing to process my withdrawal, they are holding my capital hostage.

​I haven't tried casino games, but I didn't want to because I don't want to be restricted to a portion of the casino that I didn't intend to be part of my majority budget, because of their refusal to address my issue. Now I must play specific casino games, but I would much rather prioritize getting my refund.

Just wanted to check in with this case as it has been several days I just wanted to know if there's any consensus being found my money is still in this account and still no correspondence from Blue chip no doubt on purpose.

Have you fully wagered your deposit to be able to withdraw the money from this casino?

If you are restricted from accessing the sports betting section, the casino may have decided to block this section for you for some reason. However, we do not investigate issues related to sports betting. If this section is unavailable to you and you still need to wager your deposit as part of the casino’s AML requirements, I can only recommend that you use the casino games section, provided that it is working properly for you.

The core issue lies in the technical requirement to log in to process any bet. While the platform permits deposits, attempting to place a wager triggers a consistent loop on the "log in" button, as demonstrated by the video evidence provided. This technical failure is the primary source of frustration. Despite explaining the error and confirming numerous failed attempts across multiple devices, the support team has become completely unresponsive. They continue to reject my withdrawal request, knowing that the technical error prevents me from meeting the necessary rollover requirements. I initiated the deposit for a bonus whose active status is now uncertain; I suspect they may be delaying communication until the bonus expires. The prolonged nature of this unresolved problem is exhausting, especially given the casino's high rating by casino guru, I spoke of this problem last week. leaving my funds inaccessible and my complaint unresolved. They have ceased communication, effectively restricting my money and showing a profound lack of commitment to resolving the issue or returning my funds, which I consider dishonorable business practice.

I understand your dissatisfaction. However, as I mentioned before, we do not deal with issues related to sports betting. Therefore, let me kindly ask you one more time: Are you willing to wager your deposited funds on casino games?