Betchan Casino - Žalbe igrača upućene kazinu se ignorišu.

Despite submitting previous complaints and reviews through trustpilot and via email and directly to Betchan, the casino continues to ignore or deflect my concerns. I have been repeatedly instructed to use live chat, but their support then tells me to send emails instead. When I follow up via email, my messages are either ignored or bounce back.

More alarmingly, Betchan has provided me with what appear to be fake or non-functional email addresses, including:

[email protected]

[email protected]

[email protected]

These emails either do not work or receive no reply, which makes it impossible for me to escalate my issue. I believe this is a deliberate tactic to avoid accountability and proper resolution of complaints.

I kindly request that Casino Guru escalate this matter urgently, investigate Betchan’s complaint handling procedures, and take appropriate action based on their failure to provide adequate customer support or a genuine complaint resolution channel.

It comes across to me, that they just want to look good for the public but in reality they do not care at ALL. They have such nice words like: "Hello Lars, We have read your review and are treating the points you have raised with the utmost seriousness. We sincerely apologize for the financial distress you are experiencing and for our complete failure to respond to your refund requests. This is not the standard of accountability we strive for.

It is unacceptable that we have not addressed this properly, and we want to rectify this immediately. Your case has been escalated for a full internal review by our senior management.

To ensure we can provide a definitive response to your formal demand, please forward your case details directly to our complaints officer at [email protected]. This channel is monitored by our compliance team to handle complex and legal disputes, ensuring your claim is reviewed outside of standard support queues."

Please let me know if you require further documentation or evidence of this behavior. I appreciate your support and look forward to a resolution.

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Dear Larsieboii,

Thank you very much for submitting your complaint. I'm sorry to hear about the problem you're experiencing with Betchan Casino. Unfortunately, I will need a bit more information to understand your situation better.

Could you please elaborate on the issue you’re having with the casino? I understand that they haven’t responded to your messages, but as mediators, we need to know what specific problem you are trying to resolve so that we can determine how to assist you.

If the only issue is that the casino is not replying to your emails, unfortunately, we won’t be able to help with that. However, if you’re experiencing difficulties such as delayed payments, verification issues, or problems with a game, we might be able to assist.

I’ll be waiting for your reply.

Best regards,

Veronika

Hello,

this was my original complaint/review to them, I will post their responses in screenshots below. It looks like they dont care because they are not responding to anything but give these kind words and act like they want to solve it.:

am writing this review as a warning to others about Betchan, an online casino operated by N1 Interactive Ltd, which has been operating illegally in the Netherlands. My experience with Betchan has been damaging on multiple levels, and I am sharing it in the hope of preventing others from suffering similar harm.

Illegal Operations and Predatory Practices

As a player from the Netherlands, I was appalled to discover that Betchan operates without a valid license in my country, placing them entirely outside regulatory oversight. Betchan has aggressively targeted me with promotional offers, encouraging excessive play with no concern for the financial and personal toll it took. Despite clear signs that I was at risk, they continued to push me into spending more, prioritizing profit over customer well-being. This disregard for player welfare reflects predatory practices that exploit customers without concern for the consequences.

Refusal to Refund and Total Lack of Accountability

Betchan is the only N1 Interactive Ltd casino that has refused my requests for a refund. While other casinos under N1 Interactive have responded to similar requests, Betchan has chosen to ignore every one of my attempts to secure a refund of my deposits. I have received no support, no response, and no indication of any intent to rectify the situation. Their unresponsiveness in a matter that has led to severe financial hardship is unacceptable and highlights their unwillingness to take responsibility for their actions.

Financial Harm and Refusal to Address the Damage

Beyond ignoring my refund requests, Betchan’s negligence has led to considerable financial distress. I am now facing pressure from debt collectors because of the losses I incurred on their platform, all of which could have been prevented had Betchan operated within regulatory standards. My repeated attempts to communicate the seriousness of this issue have been met with silence, illustrating their complete lack of accountability. Operating illegally in the Netherlands, Betchan’s refusal to address the harm they cause is a warning to anyone considering their services.

Formal Demand for Immediate Refund and Accountability

This is a formal demand for a full refund of all deposits I made to Betchan. If this issue is not resolved, I am fully prepared to pursue legal action to recover the funds I am owed and to hold Betchan accountable for its unlawful and unethical practices. Their disregard for regulations, exploitation of customers, and refusal to address legitimate grievances are intolerable.

Regrettably, at Casino.Guru, we do not handle complaints related to licensing regulations and policies. While I understand your perspective, unfortunately, we are not in a position to provide assistance in this matter. Our role is that of an independent online casinos database that acts as a mediator in resolving players' disputes. However, we lack the authority to enforce the legality of rules. 

If your aim is to seek a refund of lost deposits solely on the grounds that the casino lacks a valid license, we are unable to assist you. In each review, we provide users with license information, and it ultimately falls on each player to make an informed decision regarding their choice of casino. Suppose your preference is to play in licensed casinos exclusively. In that case, I strongly recommend checking our list of recommended casinos at https://casino.guru/top-online-casinos#tab=RECOMMENDED and utilizing available filters to find the most suitable casino for your needs. 

Unfortunately, based on the information received thus far, we will not proceed further with this case. I sincerely apologize that we couldn't offer more assistance in this matter. 

Best regards

Veronika